The division of Enterprise Technology Services is dedicated to the delivery of the highest quality central IT infrastructure and support that the university can offer. Our teams are ready to help meet the IT needs of students, faculty & staff, and departments.
Our Mission
Enterprise Technology Services exists to partner with the University’s academic, administrative and research communities and affiliates to provide, support and protect a wide array of information technology solutions that enhance the student experience and advance the mission of the University.
Our Vision
To be a national leader among small research universities by orchestrating innovative technology solutions that have transformative impacts on teaching, learning and scholarship.
Client Services | Tech Team | Computer Clinic | Computer Hardware Service | Classroom Technology Services
Offering no-cost IT assistance to all UVM students, faculty, and staff for supported applications and devices. Carry-in help & service is available at the Computer Clinic, as well as Apple and Dell certified repair services.
Tech Team & Computer Clinic
tech.team@uvm.edu
(802) 656-2604
Hardware Service
CSHardware@uvm.edu
(802) 656-2939
Address:
i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405
Director
| Andy Gingras Director Client Service Profile (UVM login required) |
Client Services
| Joe Parent (he/him) Information Technology Professional Profile (UVM login required) |
Classroom Technology Services
| Andrew Horvat Information Technology Professional Senior Profile (UVM login required) | |
| Robin Grant Information Technology Assistant/Programmer Profile (UVM login required) | Ryder Owens Information Technology Professional Profile (UVM login required) |
| Scott Greenia Information Technology Professional Profile (UVM login required) |
Computer Hardware Service
| Jon Reisenweaver Information Technology Professional Senior Profile (UVM login required) | |
| Paul Bussiere (he/him) Information Technology Professional Profile (UVM login required) | Susan Bergeron Information Technology Professional Profile (UVM login required) |
North Support Hub
| Phil Plourde Support Team Supervisor Profile (UVM login required) | |
| Alyssa Grace Maguire (she/her) Information Technology Professional Profile (UVM login required) | Bill Garrett (he/him) Information Technology Professional Profile (UVM login required) |
| Carley Tillinghast (she/her) Information Technology Professional Profile (UVM login required) | Carol Keefe Information Technology Professional Profile (UVM login required) |
| Jason Smith (he/him) Information Technology Professional Profile (UVM login required) | Kevin Encarnacao (he/him) Information Technology Professional Profile (UVM login required) |
| Michael Hobbs (he/him) Information Technology Professional Profile (UVM login required) | Roxy Bombardier (she/her) Information Technology Professional Profile (UVM login required) |
South Support Hub
| Andrew Hendrickson (he/him) Support Team Supervisor Profile (UVM login required) | |
| Andy Green Information Technology Assistant/Programmer Profile (UVM login required) | Aubrey Wiederin Information Technology Assistant Profile (UVM login required) |
| Beth Wilkins Information Technology Assistant/Programmer Profile (UVM login required) | Justin Howard Information Technology Professional Profile (UVM login required) |
| Mediha Goretic Information Technology Assistant/Programmer Profile (UVM login required) | Susan Lang Information Technology Professional Profile (UVM login required) |
| Wes Paro Information Technology Assistant/Programmer Profile (UVM login required) |
Tech Team
| Michael Fickes (he/him) Help Line & Clinic Supervisor Profile (UVM login required) | |
| Alex White (he/him) Helpline/Carry-In Assistant Coordinator Profile (UVM login required) | Jake Montanaro (he/him) Helpline/Carry-In Assistant Coordinator Profile (UVM login required) |
| Sam F Lynch (he/him) Information Technology Professional Profile (UVM login required) |
Enterprise Application Systems & Database Administration
The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.
Address:
113 Waterman
85 S Prospect St
Burlington, VT 05405
Interim Director
|
Susan Skalka
Assistant Director Business Information Systems Profile (UVM login required) |
Enterprise Application Services
|
Caleb Cousins
Student Systems Programmer Profile (UVM login required) |
Christian Behr (he/him)
Infrastructure Maintenance Campus Infrastructure Team Profile (UVM login required) |
|
Diane Ellingwood
Information Technology Professional Senior Profile (UVM login required) |
Ean Briere
Information Technology Professional Senior Profile (UVM login required) |
|
Jeanne Chenoweth
Affiliated Org Employee Profile (UVM login required) |
Justin Banker
Enterprise Systems Technical Analyst Profile (UVM login required) |
|
Justin Henry (he/him)
Information Technology Professional Senior Profile (UVM login required) |
Kara "K Dubbs" Williams (she/her)
Student Systems Technical Analyst Profile (UVM login required) |
|
Katie Spaeder
CRM Administrator Profile (UVM login required) |
Kristy Perry (she/her)
PeopleSoft Technical Analyst Profile (UVM login required) |
|
Laura Scarpinato
Information Technology Professional Senior Profile (UVM login required) |
Maggie Caldwell (she/her)
Senior Business Process Analyst Profile (UVM login required) |
|
Martha Wales
Information Technology Professional Senior Profile (UVM login required) |
Martin McLaughlin
Information Technology Professional Senior Profile (UVM login required) |
|
Monika Hotaling
Admin Analyst Planner Senior Profile (UVM login required) |
Nancy Beck
Information Technology Professional Senior Profile (UVM login required) |
|
Rich Downing (he/him)
Information Technology Professional Senior Profile (UVM login required) |
Suzanne Trudeau
Senior Business Process Analyst Profile (UVM login required) |
Database Administration
|
Yan Sun
Database Admin Team Lead Profile (UVM login required) |
|
|
Carol Braden
Database & Application Administrator Profile (UVM login required) |
Lawrence Houston
Database Administrator Profile (UVM login required) |
|
Norman Brideau
Information Technology Professional Senior Profile (UVM login required) |
Sandy Karki (he/him)
Database & Application Administrator Profile (UVM login required) |
|
Sunil Gorur
PeopleSoft & Database Administrator Profile (UVM login required) |
Information Security Office & Identity and Account Management
The Identity and Account Management (IAM) Office ensures appropriate access to UVM's information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multifactor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.
IAM — Accounts and Directory questions:
iam@uvm.edu
ISO — Security and Malware questions:
iso@uvm.edu
(802) 656-2006
Address:
234 Waterman
85 S Prospect St
Burlington, VT 05405
Director
| Scott Carbee Information Security Officer Profile (UVM login required) |
Team
| Claire Dickey (she/her) Info Security/Idenity Management Analyst Profile (UVM login required) | Joshua Phillips (he/him) Lead Info Security Analyst Profile (UVM login required) |
| Nicholas Lawrence Info Security/Idenity Management Analyst Profile (UVM login required) |
Systems Architecture & Administration
Systems Architecture & Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.
Address:
238 Waterman
85 S Prospect St
Burlington, VT 05405
Director
| Mike Austin (he/him) Chief Technology Officer Profile (UVM login required) |
Collaboration Services Team
| Geoff Duke (he/him) Collaboration Services Team Lead Profile (UVM login required) | |
| Peter Brooks (he/him) Senior Systems Engineer Profile (UVM login required) | Silas Mueller (he/him) Systems Engineer Profile (UVM login required) |
| Zach Bardesco (he/him) Senior Systems Engineer Profile (UVM login required) |
Endpoint Management Team
| Jonathan Trigaux Endpoint Management Team Lead Profile (UVM login required) | |
| Ian Davis Senior Systems Engineer Profile (UVM login required) | Robert Bordeaux Senior Systems Engineer Profile (UVM login required) |
Infrastructure Team
| Kent Saunders Infrastructure Services Team Lead Profile (UVM login required) | |
| Brian O'Donnell (he/him) Senior Systems Engineer Profile (UVM login required) | Roy Minton Senior Systems Engineer Profile (UVM login required) |
| Sarah Colby Senior Systems Engineer Profile (UVM login required) | Scott Dellinger Senior Systems Engineer Profile (UVM login required) |
| Willem Hunt (she/her) Linux Systems Engineer Profile (UVM login required) |
Research Computing Team
| Jim Lawson (he/him) Research Computing Team Lead Profile (UVM login required) | |
| Bennet Fauber Senior Research Computing Systems Engineer Profile (UVM login required) | Katy Czar Systems Engineer Profile (UVM login required) |
| Mac Mansfield-Parisi (he/they) Research Computing Systems Engineer Profile (UVM login required) | Shelly Johnson (she/her) Senior Research Computing Facilitator Profile (UVM login required) |
| Terry Barrett (he/they) Information Technology Professional Senior Profile (UVM login required) | Travis Bartlett (he/him) Senior Systems Engineer Profile (UVM login required) |
Telecommunications & Network Services
Coordinator and provider of all telecommunication and network services on and off campus for the University of Vermont.
The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the UVM data and voice network equipment. This also includes: Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services
Telecommunications
- Nortel Phones: Dial 199 or email telreq@uvm.edu
- Cisco Phones: Dial 656-4900 or email cucm-help@uvm.edu
Network Services
- Email: network.services@uvm.edu
- Phone: (802) 656-8888
Website: www.uvm.edu/telcom
Address:
104 Southwick Hall
392 S Prospect St
Burlington, VT 05405
Director
| Randy Spooner Director Telecom & Network Services Profile (UVM login required) |
Team
| Duane LaMott Distribution Infrastructure Technician Profile (UVM login required) | Duane LaMott Jr. Senior Systems Engineer Profile (UVM login required) |
| Elaine Messier Office/Program Support Generalist Profile (UVM login required) | Jerry Thornton Telecommunication Manager Profile (UVM login required) |
| JoAnne Foell Network Technician Profile (UVM login required) | Kevin Frazier Network Technician Profile (UVM login required) |
| Lynne Z. Meeks Network Engineer Profile (UVM login required) | Matthew Pecoraro Network Technician Profile (UVM login required) |
| Michael Holden Network Technician Profile (UVM login required) | Michael T. Voity Network Engineer Profile (UVM login required) |
| Paul Murphy Distribution Infrastructure Technician Profile (UVM login required) | Wendy Coy (she/her) Business Support Generalist Profile (UVM login required) |