The division of Enterprise Technology Services is dedicated to the delivery of the highest quality central IT infrastructure and support that the university can offer. Our teams are ready to help meet the IT needs of students, faculty & staff, and departments.

Our Mission

Enterprise Technology Services exists to partner with the University’s academic, administrative and research communities and affiliates to provide, support and protect a wide array of information technology solutions that enhance the student experience and advance the mission of the University.

Our Vision

To be a national leader among small research universities by orchestrating innovative technology solutions that have transformative impacts on teaching, learning and scholarship.

Our Departments:

Client Services | Tech Team | Computer Clinic | Computer Hardware Service

Offering no-cost IT assistance to all UVM students, faculty, and staff for supported applications and devices. Carry-in help & service is available at the Computer Clinic, as well as Apple and Dell certified repair services.

Tech Team & Computer Clinic
(802) 656-2604

Hardware Service
(802) 656-2939

i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405

Hours of Operation

Submit an Online Help Request

Help and Support homepage



Andy Gingras

Enterprise Application Systems & Database Administration

The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.

113 Waterman
85 S Prospect St
Burlington, VT 05405



Rachel Seremeth

Information Security Office & Identity and Account Management

The Identity and Account Management (IAM) Office ensures appropriate access to UVM's information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multifactor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.

IAM — Accounts and Directory questions:

ISO — Security and Malware questions:

(802) 656-2006

234 Waterman
85 S Prospect St
Burlington, VT 05405


Information Security Officer

Scott Carbee

Systems Architecture & Administration

Systems Architecture & Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.

238 Waterman
85 S Prospect St
Burlington, VT 05405



Mike Austin

Telecommunications & Network Services

Coordinator and provider of all telecommunication and network services on and off campus for the University of Vermont.

The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the UVM data and voice network equipment. This also includes: Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services


Network Services


104 Southwick Hall
392 S Prospect St
Burlington, VT 05405



Randy Spooner


Our Postal Address

Enterprise Technology Services
University of Vermont
238 Waterman Building
85 South Prospect St.
Burlington, VT 05405