Network Services

Network Service Changes

Network Services Billing Change

Enterprise Technology Services (ETS) and Network Services are happy to share changes that are being made to the network budget. The new approach to centralizing fund collection for this core service across campus will help ensure annual dollars are set aside to address deferred maintenance and continue efforts to enhance and expand our university wireless.

Changes you will see include:

There will be no charge to activate an existing data jack. Simply submit a work order through VeraSMART.
There will be no charge to disconnect a phone or deactivate a jack. Simply have your Business Manager submit a work order through VeraSMART.
Network Services will not be sending monthly phone bills starting in FY 26. A listing of all the active extensions in your department with their locations will be emailed to the specified person monthly. To add a person to the email list please email us at telreq@uvm.edu
Adding, moving or changing a VoIP phone will be a flat fee of $90.00.
Any service request that requires infrastructure improvements will be billed at $80.00/hr for time and the cost of the materials needed to complete the infrastructure improvements. (i.e. needing a data jack in a location that does not already have one.)

The change in the billing model goes into effect on July 1, 2025.

Long Distance Code Change

Starting July 1, Cisco VOIP/Jabber users will no longer need to use long distance codes from their UVM designated phone numbers for calls made within the United States. Nortel phone users are still required to use their assigned long-distance code per usual. Public phones, such as those available for safety reasons and/or not assigned to an individual or department, will be for local calling only. The dialing sequence will remain the same just no code will be needed at the end of the numbers.

Sequence will be: 80-1-area code-xxx-xxxx

Reporting Robo calls to Network Services

Stop Annoyance / Robo Calls

If you are receiving annoyance and/or robo calls, fill out the form to report it to our carrier. Please remember that this is "best effort". We cannot guarantee that the calls will stop. If you have any questions just contact us at telreq@uvm.edu.

Report Calls