Enterprise Technology Services Leadership
The ETS leadership is dedicated to the delivery of the highest quality central IT infrastructure and support that the university can offer. Our teams are ready to help meet the IT needs of students, faculty & staff, and departments.
Deputy Chief Information Officer
Darcy Pientka has been a member of higher ed institutions for over 25 years and has grown in the technology field by doing everything from basic networking and supporting the help desk operations to serving in various leadership roles from assistant technology director for multiple institutions to Information Security Officer. With a Mathematics degree from UVM, she has a basis in problem-solving that has been applicable throughout her career. For 20 years, she played an integral role at UVM focused on research, administrative and educational support at the Larner College of Medicine at UVM, and is continuing the valuable work of the institution as the Deputy CIO.
Director, Client Services
Andy Gingras has been at the head of service departments throughout his UVM career. Starting as director of the "Depot," the de facto source for personal computer products at UVM as an authorized reseller and service provider, Andy is now director of Client Services. He has overseen the development and operation of the Computer Clinic, which includes the Help Line, Carry-In Center, and Hardware Service in one location. He leads a highly skilled team of IT professionals who provide desktop computing support to UVM students, faculty, staff, and departments, as well as collaboration within ETS and with our distributed IT partners in colleges and departments.
Director, Enterprise Application Systems & Database Administration
Chief Technology Officer, Systems Architecture & Administration
Mike Austin has over 25 years of expertise running mission-critical IT infrastructure at UVM. Mike has a degree in Computer Science from UVM and started his career as a student employee in UVM's central IT organization. Mike has a passion for leading a great team of professionals who build scalable, reliable, and secure IT systems and services that meet campus needs and enhance UVM's research, scholarship, and administration.
Director, Telecommunications & Network Services
Randy Spooner has 37 years of expertise running critical Network infrastructures at UVM. He has a degree in Computer Science from UVM and started his career as a student employee in UVM's Academic IT organization. Randy leads a dedicated team that designs, builds, delivers and maintains UVM’s connectivity which is essential to UVM's research, scholarship, teaching and community outreach missions. His group’s responsibilities include managing redundant Internet and Internet 2 connectivity, I2 UCANN connectivity for eligible Vermont institutions, UVM’s critical infrastructures including VoIP, Wireless, Firewalls, VPNs, the County DWDM network, the 10 Gb wave systems to New York and New Hampshire, as well as daily operations of the UVM Core network and building distribution down to the end user.
Southwick Complx, Rm 104B