Welcome Back to Campus!
This guide should serve as a technical resource for Students, Staff, and Faculty as we navigate a campus return.
Read more about UVM’s campus return and discover other helpful resources through UVMForward.
Before You Return…
If you need help with a specific issue, the sooner you contact your IT support team, the better.
A bit of preparation while you’re still off-campus ensures you can get the help you need without overloading IT support.
Test out your NetID password
It may seem simple, but testing your NetID password can speed up your campus return by ensuring you can connect to the wireless network and access UVM applications and services.
You can test your password by logging into most UVM web services, including Outlook Online or myUVM.
If you AutoFill or save your passwords in a browser, please try manually typing your password.
If your password is forgotten or expired, you can reset it at account.uvm.edu.
Update your Computer
Whether you’re a Windows or a macOS user, updating your computer’s Operating System and any common software you use is a great first step to prepare for your campus return!
UVM-owned computers have Managed Software Center (macOS) or Company Portal (Windows) to help manage common software. You may need to connect to UVM’s VPN before these applications show up – see the dedicated section on this page.
To update your Operating System, follow the instructions in the links below:
Several versions of Windows and macOS are now End of Life (EOL) software. End of life software no longer receives updates or patches from the developers.
You can find your Operating System version using the guides below:
If you are running an outdated version of Windows or macOS, and your device meets the minimum requirements, we can help you upgrade! Please reach out to the UVM Tech Team as soon as possible.
Staff or Faculty - spend a day connected to UVM's Cisco Secure Client VPN
The VPN is becoming more and more obsolete. If you don’t use the Shared Drive, and you already have either the Managed Software Center or Company Portal apps installed, you can skip this section.
Follow these instructions for connecting to Cisco Secure Client VPN.
When You’re Back in the Office…
Are you returning with any computer equipment? Swapping to a different computer?
Set aside time to set things up! You can also reach out to the Tech Team if you anticipate you might need help – the sooner the better.
Get Connected
Whether you connect to UVM WiFi or you use a wired connection, getting online is the first step to accessing most technical resources on-campus.
UVM WiFi
Reconnecting on an Old Device
If you updated your password in your time away from campus, your computer and other devices need your updated password to connect to UVM WiFi.
In most cases, your device will simply ask you for your updated password. If you aren’t prompted to enter your new password, try forgetting the UVM network, then use this guide to connect to UVM Wireless.
Connecting a New Device
Do you have a new device that is connecting to the UVM network for the first time? Check out our guide on Connecting to UVM Wireless.
UVM Ethernet/Wired Connections
If you typically connect to the UVM Networking via Ethernet (hard wire/hard line), in most cases, it will work without issue.
If your Ethernet connection does not seem to be working, below are a few common reasons why:
Your network registration may have expired
In some buildings and offices, connecting via Ethernet also requires that your device is registered through UVM NetReg.
When you connect your computer to an Ethernet port on a NetReg subnet, your internet browser should automatically redirect to https://netreg.uvm.edu. You can also go there directly.
There may be an issue with your Ethernet port or cable
Try a different port – due to the limited number of physical connections on our networking hardware, some of your ports may have never been activated.
Try a different Ethernet cable – If you don’t have a second Ethernet cable, check with your department or supervisor. You can also purchase another Ethernet cable from the UVM Tech Store.
Ask for help – Contact the UVM Tech Team.
UVM CATcard
If you still use a physical card, Check your CATcard’s expiration date – depending when you last updated your CATcard, it’s possible you will need to visit the CATcard Service Center to have it reissued. Or:
You can add your CATcard to your smartphone! Check out our guides:
Campus Printers
If you have trouble connecting to your UVM printer and you’ve double checked that it’s been plugged in and turned on, it’s possible you need to re-add the printer to your device. Follow the steps outlined in our Printer guide.
Contact the UVM Tech Team
When reaching out for help with a printer, try to include as much details as you can, including:
- Make & Model
- IP Address
- MAC Address
- Physical Location
File Storage
If you use your department’s Shared Drive to store and access files remotely, you need to connect to UVM’s VPN using Cisco Secure Client. However, many departments have moved to SharePoint Online for document collaboration, which does not require VPN access.
For personal files, we recommend OneDrive – available for both macOS and Windows users! OneDrive doesn’t require a VPN connection either.
See our dedicated page for more details about the various UVM Storage Solutions.
UVM Phones
Most of departments and units converted to the new phone system using Cisco Jabber, upgrading from the old Nortel phone system. Check with your supervisor or department admin to see if you are one of these departments.
Those who have converted to Cisco Jabber may or may not have a physical phone. If your department elected not to purchased physical phones, check out our Cisco Jabber guide.
You can contact UVM Telecommunications and Network Services: https://www.uvm.edu/telcom/contact-us.
You may also reach out to the UVM Tech Team.