Duo Multi-Factor Authentication

1. Visit https://account.uvm.edu/multifactor on a computer and enter your UVM NetID and password, if prompted
   Already enrolled a device in Duo?

   If you’ve previously enrolled a device in Duo, you may receive a prompt asking you to use your currently enrolled MFA device(s) to access this page. If none of your second factor devices are available, please contact the UVM Tech Team.

2. Click Activate/Manage Duo Security
   
3. Click Add Device.
   
4. Select Mobile for the type, choose the appropriate platform, enter your phone number (with area code), enter a nickname for your phone, and then click Add Device
   
   Check your text messages

   You will receive two (2) SMS text messages. The first message contains a link to download and install the Duo app on your device. If you already have the app, skip to step 7.Click here if you do not receive any text messages

5. If you have not already installed Duo, tap the link in the first SMS text message sent to you to launch the App Store (iOS) or Google Play store (Android)
   
6. Tap Get or Install to download and install the Duo Mobile app
   
   Push notifications required

   The Duo Mobile app uses Push notifications. If prompted, Allow Push Notifications in order to use the Push authentication method.

7. Once Duo Mobile is installed, open the second SMS text message you received to activate your Duo Mobile app for use with your UVM account
   
   Open with Duo

   Your phone may ask for your permission to open the Duo Mobile app. If prompted, tap the Open button. If you receive a prompt asking whether to open the link in Duo or your web browser, choose Duo.

8. You should now have successfully activated your Duo mobile app

1. Search for the Duo Mobile app in the App Store (iOS) or Google Play Store (Android) and tap Get or Install to download and install it
   
   Push notifications required

   The Duo Mobile app uses Push notifications. If prompted, Allow Push Notifications in order to use the Push authentication method.

2. Visit https://account.uvm.edu/multifactor on a computer and enter your UVM NetID and password, if prompted
   Already enrolled a device in Duo?

   If you’ve previously enrolled a device in Duo, you may receive a prompt asking you to use your currently enrolled MFA device(s) to access this page. If none of your second factor devices are available, please contact the UVM Tech Team.

3. Tap Activate/Manage Duo Security
   
4. Tap Add Device
   
5. Select Other/Non-phone as the type, choose the appropriate platform, enter a nickname for your tablet, and then click Add Device
   
   Scan the QR code

   The following screen shows a QR code. Leave this open so that you can scan it using the Duo Mobile app on your tablet.

6. In the Duo Mobile app, tap the plus icon in the upper right corner
   
   Camera access required

   Tap Allow if Duo Mobile asks for permission to access your camera. The camera will be used to scan the QR code.

7. Point your tablet’s camera at the QR code to associate your UVM account with the Duo Mobile app
   
8. You should now have successfully activated your Duo Mobile app

1. Enter your UVM NetID and password as normal, and then click Login
2. Click Send Me a Push to receive a (no-cost) push notification on your device
3. Open the Duo Mobile app on your device, and then tap Approve

1. Enter your UVM NetID and password as normal, and then click Login
2. Open the Duo Mobile app on your smartphone or tablet and find the University of Vermont account
3. Press show to reveal a 6-digit passcode
4. Click Enter a Passcode on the computer, and then input the 6-digit passcode in the Passcode field and click Log In

To reactivate Duo with a different phone, you must remove the old device and add the new one. This is because the Duo app will see the two phones as two separate devices, even if they have the same phone number.

For detailed instructions on doing this, please refer to our guide on Reactivating the Duo App after Getting a New Phone.

A YubiKey is a small, USB flash drive-like device that can be worn on a key ring. When it’s plugged into your computer, you can press the button on the YubiKey to gain access to a Duo protected service.

To request a YubiKey, contact Identity and Account Management by emailing iam@uvm.edu and specify whether the new YubiKey should be USB-A or USB-C. There is a one-time fee to your department of $50 for each YubiKey, to be paid for by Chartstring.

1. Enter your UVM NetID and password as normal, and then click Login
2. Click Enter a Passcode
3. Insert your YubiKey into a USB port, and then touch the brass contact(s)
   
4. Your YubiKey will automatically enter a passcode and log you in

Offline passcodes should be used as a backup method when you need to provide an additional authentication factor but are unable to use other methods.

1. Visit https://account.uvm.edu/multifactor and enter your UVM NetID and password, if prompted
   Already enrolled a device in Duo?

   If you’ve previously enrolled a device in Duo, you may receive a prompt asking you to use your currently enrolled MFA device(s) to access this page. If none of your second factor devices are available, please contact the UVM Tech Team.

2. Click Activate/Manage Duo Security
   
3. Click Generate Offline Codes
   
4. Print out this list of codes and keep it in a safe place
   

Off-line passcodes are to be used when you need to provide an additional authentication factor but are unable to use the on-line methods (i.e. no cell service, your device’s battery is fully discharged, etc). You can provide one of the following codes as a one-time substitute for an on-line one-time password. It is highly advised that you make a copy of this list and keep it in a safe location such as in a wallet or purse.

1. Enter your UVM NetID and password as normal, and then click Login
2. Click Enter a Passcode, and then input the offline code and click Log In

The following steps will guide you through enrolling your cell phone in Duo Security for SMS authentication.

1. Visit https://account.uvm.edu/multifactor and enter your UVM NetID and password, if prompted
   Already enrolled a device in Duo?

   If you’ve previously enrolled a device in Duo, you may receive a prompt asking you to use your currently enrolled MFA device(s) to access this page. If none of your second factor devices are available, please contact the UVM Tech Team.

2. Click Activate/Manage Duo Security
   
3. Click Add Device
   
4. Select Mobile as the type, choose Unknown for platform, enter your phone number (with area code), enter a nickname for your phone, and then click Add Device
   
5. Your phone should now be successfully enrolled

1. Visit https://account.uvm.edu/multifactor and enter your UVM NetID and password, if prompted
   Already enrolled a device in Duo?

   If you’ve previously enrolled a device in Duo, you may receive a prompt asking you to use your currently enrolled MFA device(s) to access this page. If none of your second factor devices are available, please contact the UVM Tech Team.

2. Click Activate/Manage Duo Security
   
3. Click Add Device
   
4. Select Landline as the type, enter your phone number (with area code), your phone extension (if applicable), and a nickname for your phone, and then click Add Device
5. Your phone should now be successfully enrolled

1. Enter your UVM NetID and password as normal, and then click Login
   
2. Click Text
   Not seeing the Text option?

   Click the I Can’t Push to this device checkbox to see additional, non-push options.
   

3. You will receive an SMS text message with a list of codes
   Not receiving the codes?

   If it has been more than a minute and you still have not received a text with your SMS passcodes, please ensure you have good cell service and can otherwise receive text messages.
   Avoid clicking the Text option again – this will generate a new set of passcodes, rendering previous passcodes invalid.

   
   
   

   Codes can only be used once

   You will receive 10 SMS passcodes separated by spaces. Please keep track of which codes you have used – they can only be used once each.

4. Enter one of the codes into the Passcode field, and then press the Enter key

1. Enter your UVM NetID and password as normal, and then click Login
   
2. Click Call under the appropriate device.
   
3. Answer the call on your selected device, and then approve the login request by pressing any key on the phone’s number pad

Multi-factor authentication provides an extra layer of security when accessing sensitive data.

It is designed to thwart stolen login credentials from being used to gain access to protected services, since the thief would not have your second factor.

Yes.

All UVM affiliates are required to use multi-factor authentication to access any protected resource. We have implemented MFA to protect you, your information, and the University’s information.

Some services, particularly those which handle sensitive information (like PeopleSoft), will require Duo authentication each time you access them.

For less sensitive apps, like Microsoft Teams or Outlook, you will only have to use Duo again when you supply new credentials (such as after a password change).

Unfortunately, experience has shown that people are not as good at recognizing malicious email as you might think. Every day, members of the UVM community fall prey to these kinds of scams.

We have to take steps to ensure that we are each more than just a single click away from having our paychecks stolen or becoming victims of identity theft. There are other ways for hackers to get your credentials besides phishing, and multi-factor authentication is the best protection available against hackers.

This option is not currently available. Should UVM find a usage case that requires it without a reasonable alternative, it will be reevaluated.

It depends on which method you use, but it is highly likely that the cost will be effectively none.

• The Duo Mobile app itself is free
• Generating a code with the app is free
• If you are connected to Wi-Fi, using the push method is free
• If you are not on Wi-Fi, the push method uses a very small amount of data, and is still effectively free depending on your cellular data plan
• Generating a list of one-time codes from the Multifactor setup page is free
• A YubiKey comes with a one-time charge of approximately $50 to your department, not to you

UVM is requiring multi-factor authentication to solve the problem of stolen, reusable credentials like passwords.

Security questions are no different from passwords in that an attacker who captures your answers to those questions via phishing, other social engineering, or malware can use them to impersonate you. The framework UVM has adopted protects against this in one of two ways:

• by requiring that you have a physical device (smartphone/tablet with Duo Mobile app or YubiKey), or
• by requiring a credential which is only good for a single use (the offline codes method).

If you don’t have a smart device, your department can request a YubiKey for you. A YubiKey is a very small device that fits on a key ring and is easy to carry around.

You may also generate a list of offline codes to keep with you as a backup – they are not recommended as a primary authentication method.

Yes.

You are encouraged, but not required, to set up Duo on more than one device. This will allow you to still access Duo-protected services if you forget one of your devices at home, and it will make it easier to unenroll a lost or stolen device to prevent others from using it to log in as you.

You may add as many devices as you like on the Multi-Factor setup page. After that, when you are logging in you can choose which device Duo will send the authentication request to.

The Duo smartphone app is designed to work internationally, though certain countries may disallow or limit the use of Duo in any way, based on US or local regulations.

If you install the app, it can generate the required code even without a mobile voice or data plan, and it can do this anywhere in the world.

If you have a voice or data plan, the app makes multi-factor authentication as easy as a pushing a single button. If you don’t have a voice or data plan, you can use the app to generate a code to be entered manually.

If you’re not receiving texts, enroll your phone as an iPad or Android tablet instead.

After adding your phone, visit the device management page and edit your device to add the phone number.

When setting up Duo for the first time, you may see a slightly different process than is described above.  This is caused by setting up Duo through pages other than the UVM account page. Currently, it is preferred to use the UVM account page rather than this method for a more consistent experience, but for completeness the new setup process is documented below.

1. On your mobile device, launch the App Store or Play Store and search for “Duo Mobile”
2. Tap Get or Install next to Duo Mobile (by Duo Security LLC) to download the app
3. On your computer – visit account.uvm.edu/multifactor and sign in with your NetID
4. When prompted to set up Duo authentication, click Start setup
5. Select Mobile phone and click Continue
6. Enter your phone number and click Continue
7. Specify your phone’s type, then click Continue
8. Since you already installed the Duo app on your phone, click I have Duo Mobile
9. The page will now display a QR code
10. Open the Duo Mobile app on your phone and follow the prompts to add an account using a QR code
11. Scan the QR code on your computer screen
12. Your device should now be successfully enrolled as a Duo device