Seth O'Brien in RSENR IT office

The Rubenstein School has a committed support unit for IT Services. This includes support for your ongoing desktop and laptop needs as well as supporting our teaching and student labs.

 

RSENR IT Team

  • Seth O'Brien, IT Specialist
  • Ernest (Ernie) Buford, Research Specialist (teaching and student labs)

Office (Currently Working Remotely)

  • Location: Room 203 Aiken Center
  • Phone: Please use cell phone 802-745-8305 or MS Teams Call/Chat while we are working remotely.
  • Hours: 8:30 AM to 4:00 PM Mon - Fri

In the event of an emergency contact:

  • Seth O'Brien, IT Specialist at 656-0715 or his cell at 802-745-8305
  • Rose Feenan, Assistant Dean for Business Operations at 656-3326

If you are in need of IT support and we are not available, please call the UVM Helpline at 656-2604. The Computer Depot Clinic, located in Billings, is also available for immediate walk-in support during normal business hours 9:00 AM to 4:00 PM.

Remotely Connecting to the UVM Network via VPN

Please follow the instructions below to connect to VPN when working off campus:

  1. Open Cisco AnyConnect Secure Mobility Client - this should already be on any UVM configured computer.
  2. Put sslvpn2.uvm.edu/full in the connection box if it's not already there and click connect.  A dialog box will pop up with three fields.
  3. Put your NetID in the first box.
  4. Put your 2-factor method in the second box (type "push" if you use the DUO app or enter a code direcrly if you use pregenerated codes.  
  5. Finally put your UVM NetID password in the third box and click OK.
  6. Once you receive a notice that says Authorized Users Only and makes you agree then you have successfully connected!  If the login box pops back up that means either your 2-factor code or password was not entered properly.
  7. You can now proceed to accees S: Drive, Library Journals, WebXtender, etc as you would while physically connected to the UVM network.

Please note this configuration works for almost everyone but if you have special network circumstances on your home network there may be different settings - in that case please contact RSENR IT.  One example of a special configuration would be if you have a network printer at home you need to use while also connected to UVM VPN.

Support Provided by RSENR IT Services

  • Purchasing computers
  • Installing and using software
  • Hardware troubleshooting
  • Data backup and storage
  • Working with UVM's network
  • Printing at UVM
  • Liaising with other IT Professionals at UVM