Client Services provides no-cost IT assistance to all UVM students, faculty, and staff for supported applications and devices. Carry-in help and Apple- and Dell-certified repair services are available at the Computer Clinic.

Client Services Teams

• Tech Team
• Computer Clinic
• Computer Hardware Service
• Classroom Technology Services
• North Support Hub
• South Support Hub

Tech Team and Computer Clinic
tech.team@uvm.edu
(802) 656-2604 

Hardware Service
CSHardware@uvm.edu
(802) 656-2939

Address:
i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405

• Hours Of Operation
• Submit An Online Help Request
• Help And Support Homepage

Director

Andy Gingras
Director, Client Service
Andy Gringas Profile (UVM login required)

Web Admin and Support Staff

Joe Parent (he/him)
Information Technology Professional
Joe Parent Profile (UVM login required)

Classroom Technology Services

Andrew Horvat
Information Technology Professional Senior
Andrew Horvat Profile (UVM login required)

Robin Grant
Information Technology Assistant/Programmer
Robin Grant Profile (UVM login required)

Ryder Owens
Information Technology Professional
Ryder Owens Profile  (UVM login required)

Scott Greenia
Information Technology Professional
Scott Greenia Profile  (UVM login required)

Computer Hardware Service

Jon Reisenweaver
Information Technology Professional Senior
Jon Reisenweaver Profile (UVM login required)

Paul Bussiere (he/him)
Information Technology Professional
Paul Bussiere Profile (UVM login required)

Susan Bergeron
Information Technology Professional
Susan Bergeron Profile (UVM login required)

North Support Hub

Phil Plourde
Support Team Supervisor
Phil Plourde Profile (UVM login required)

Alyssa Grace Maguire (she/her)
Information Technology Professional
Profile (UVM login required)

Bill Garrett (he/him)
Information Technology Professional
Profile (UVM login required)

Carley Tillinghast (she/her)
Information Technology Professional
Profile (UVM login required)

Carol Keefe
Information Technology Professional
Profile (UVM login required)

Jason Smith (he/him)
Information Technology Professional
Profile (UVM login required)

Kevin Encarnacao (he/him)
Information Technology Professional
Alyssa Grace Maguire Profile (UVM login required)

Michael Hobbs (he/him)
Information Technology Professional
Michael Hobbs Profile (UVM login required)

Roxy Bombardier (she/her)
Information Technology Professional
Roxy Bombardier Profile (UVM login required)

South Support Hub

Andrew Hendrickson (he/him)
Support Team Supervisor
Andrew Hendrickson Profile (UVM login required)

Andy Green
Information Technology Assistant/Programmer
Andy Green Profile (UVM login required)

Aubrey Wiederin
Information Technology Assistant
Aubrey Wiederin Profile (UVM login required)

Beth Wilkins
Information Technology Assistant/Programmer
Beth Wilkins Profile (UVM login required)

Justin Howard
Information Technology Professional
Justin Howard Profile (UVM login required)

Mediha Goretic
Information Technology Assistant/Programmer
Mediha Goretic Profile (UVM login required)

Susan Lang
Information Technology Professional
Susan Lang Profile (UVM login required)

Wes Paro
Information Technology Assistant/Programmer
Wes Paro Profile (UVM login required)

Tech Team

Michael Fickes (he/him)
Helpline and Clinic Supervisor
Michael Fickes Profile (UVM login required)

Alex White
Helpline/Carry-In Assistant Coordinator
Alex White Profile (UVM login required)

Jake Montanaro (he/him)
Helpline/Carry-In Assistant Coordinator
Jake Montanaro Profile (UVM login required)

Sam F Lynch (he/him)
Information Technology Professional
Sam Lynch Profile (UVM login required)

The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.

Address:
113 Waterman
85 S Prospect St
Burlington, VT 05405

Interim Director

Susan Skalka
Assistant Director Business Information System
Susan Skalka Profile (UVM login required)

Enterprise Application Services

Caleb Cousins
Student Systems Programmer
Caleb Cousins Profile (UVM login required) 

Christian Behr (he/him)
Infrastructure Maintenance Campus Infrastructure Team
Christian Behr Profile (UVM login required) 

Diane Ellingwood
Information Technology Professional Senior
Diane Ellingwood Profile (UVM login required) 

Ean Briere
Information Technology Professional Senior
Ean Briere Profile (UVM login required) 

Jeanne Chenoweth
Affiliated Org Employee
Jeanne Chenoweth Profile (UVM login required)

Justin Banker
Enterprise Systems Technical Analyst
Justin Banker Profile (UVM login required) 

Justin Henry (he/him)
Information Technology Professional Senior
Justin Henry Profile (UVM login required) 

Kara "K Dubbs" Williams (she/her)
Student Systems Technical Analyst
Kara Williams Profile (UVM login required)

Katie Spaeder
CRM Administrator
Katie Spaeder Profile (UVM login required) 

Kristy Perry (she/her)
Peoplesoft Technical Analyst
Kristy Perry Profile (UVM login required)

Laura Scarpinato
Information Technology Professional Senior 
Laura Scarpinato Profile (UVM login required) 

Maggie Caldwell (she/her)
Senior Business Process Analytist 
Maggie Caldwell Profile (UVM login required) 

Martha Wales
Information Technology Professional Senior 
Martha Wales Profile (UVM login required) 

Martin McLaughlin
Information Technology Professional Senior 
Martin McLaughlin Profile (UVM login required)

Monika Hotaling
Admin Analyst Planner Senior
Monika Hotaling Profile (UVM login required) 

Nancy Beck
Information Technology Professional Senior 
Nancy Beck Profile (UVM login required) 

Rich Downing (he/him)
Information Technology Professional Senior 
Rich Downing Profile (UVM login required) 

Suzanne Trudeau
Senior Business Process Analyst 
Suzanne Trudeau Profile (UVM login required) 

Database Administration

Yan Sun
Database Admin Team Lead
Yan Sun Profile (UVM login required)

Carol Braden
Database and Application Administrator
Carol Braden Profile (UVM login required) 

Lawrence Houston
Database Administrator 
Lawrence Houston Profile (UVM login required) 

Norman Brideau
Information Technology Professional Senior
Norman Brideau Profile (UVM login required)

Sandy Karki (he/him)
Database and Application Administrator 
Sandy Karki Profile (UVM login required) 

Sunil Gorur
Peoplesoft and Database Administrator 
Sunil Gorur Profile (UVM login required) 

The Identity and Account Management (IAM) Office ensures appropriate access to UVM's information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multi-Factor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.

IAM — Accounts and Directory questions:
iam@uvm.edu

ISO — Security and Malware questions:
iso@uvm.edu

(802) 656-2006

Address:
234 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Scott Carbee
Information Security Officer
Scott Carbee Profile (UVM login required) 

Team

Claire Dickey (she/her)
Info Security/Identity Management Analyst
Claire Dickey Profile (UVM login required)

Joshua Phillips (he/him)
Lead Info Security Analyst 
Joshua Phillips Profile (UVM login required) 

Nicholas Lawrence
Info Security/Identity Management Analyst 
Nicholas Lawrence Profile (UVM login required) 

Systems Architecture and Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.

Address:
238 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Mike Austin (he/him)
Chief Technology Officer
Mike Austin Profile (UVM login required) 

Collaboration Services Team

Geoff Duke (he/him)
Collaboration Services Team Lead
Geoff Duke Profile (UVM login required) 

Peter Brooks (he/him)
Senior Systems Engineer
Peter Brooks Profile (UVM login required) 

Silas Mueller (he/him)
Systems Engineer
Silas Mueller Profile (UVM lgoin required) 

Zach Bardesco (he/him)
Senior Systems Engineer
Zach Bardesco Profile (UVM login required)

Endpoint Management Team

Jonathan Trigaux
Endpoint Management Team Lead
Jonathan Trigaux Profile (UVM login required)

Ian Davis
Senior Systems Engineer
Ian Davis Profile (UVM login required)

Robert Bordeaux
Senior Systems Engineer
Robert Bordeaux Profile (UVM login required)

Infrastructure Team

Kent Saunders
Infrastructure Services Team Lead
Kent Saunders Profile (UVM login required)

Brian O'Donnell (he/him)
Senior Systems Engineer
Brian O'Donnell Profile (UVM login required) 

Roy Minton
Senior Systems Engineer
Roy Minton Profile (UVM login required) 

Sarah Colby
Senior Systems Engineer
Sarah Colby Profile (UVM login required) 

Scott Dellinger
Senior Systems Engineer
Scott Dellinger Profile (UVM login required) 

Willem Hunt (she/her)
Linux Systems Engineer
Willem Hunt Profile (UVM login required) 

Research Computing Team

Jim Lawson (he/him)
Research Computing Team Lead
Jim Lawson Profile (UVM login required) 

Bennet Fauber
Senior Research Computing Systems Engineer
Bennet Fauber Profile (UVM login required)

Katy Czar
Systems Engineer
Katy Czar Profile (UVM login required) 

Mac Mansfield-Parisi (he/they)
Research Computing Systems Engineer
Mac Mansfield-Parisi Profile (UVM login required) 

Shelly Johnson (she/her)
Senior Research Computing Facilitator
Shelly Johnson Profile (UVM login required) 

Terry Barrett (he/they)
Information Technology Professional Senior
Terry Barrett Profile (UVM login required) 

Travis Bartlett (he/him)
Senior Systems Engineer
Terry Bartlett Profile (UVM login required) 

Coordinator and provider of all telecommunication and network services on and off campus for the University of Vermont.

The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the UVM data and voice network equipment. This also includes Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services.

Telecommunications

• Nortel Phones: Dial 199 or email telreq@uvm.edu
• Cisco Phones: Dial 656-4900 or email cucm-help@uvm.edu

Network Services

• Email: network.services@uvm.edu
• Phone: (802) 656-8888

Address:
104 Southwick Hall
392 S Prospect St
Burlington, VT 05405

Director

Randy Spooner
Director Telecom and Network Services 
Randy Spooner Profile (UVM login required) 

Team

Duane LaMott
Distribution Infrastructure Technician 
Duane LaMott Profile (UVM login required)

Duane LaMott Jr.
Senior Systems Engineer 
Duane LaMott Jr. Profile (UVM login required) 

Elaine Messier
Office/Program Support Generalist 
Elaine Messier Profile (UVM login required) 

Jerry Thornton
Telecommunication Manager 
Jerry Thornton Profile (UVM login required)

JoAnne Foell
Network Technician 
JoAnne Foell Profile (UVM login required) 

Kevin Frazier
Network Technician
Kevin Frazier Profile (UVM login required) 

Matthew Pecoraro
Network Technician
Matthew Pecoraro Profile (UVM login required)

Michael Holden
Network Technician
Michael Holden Profile (UVM login required) 

Michael T. Voity
Network Engineer
Michael Voity Profile (UVM login required)

Paul Murphy
Distribution Infrastructure Technician
Paul Murphy Profile (UVM login required) 

Wendy Coy (she/her)
Business Support Generalist
Wendy Coy Profile (UVM login required)