Microsoft Teams – Troubleshooting

If people in a meeting can’t see you, you may have your camera turned off or you might need to configure your camera settings.

1. Ensure that your camera is toggled ON. If your camera still doesn’t display, continue to step 2.
   
2. Select the More options menu . From the list that appears, select Show device settings.
   
3. Make sure that the correct Camera device is selected from the Camera drop-down menu.
   

If people in a meeting can’t hear you, you may have muted your mic or you might need to configure your mic settings.

1. Ensure that your microphone is not muted. If people still can’t hear you after unmuting your mic, continue on to step 2.
   
2. Select the More options menu . From the list that appears, select Show device settings.
   
3. Make sure that the correct Microphone device is selected from the microphone drop-down menu.
   

If you can’t hear others in your meeting, you may need to adjust the volume on your speakers or headset, or you might need to configure your speaker settings.

1. Select the More options menu . From the list that appears, select Show device settings.
   
2. Make sure that the correct Speaker device is selected from the speaker drop-down menu. Adjust to volume slider as needed.
   

If your audio cuts out in the middle of a meeting adjusting your device settings as outlined in the “I can’t hear others” section above does not remedy the issue, please completely quit out of Teams and relaunch the program, then rejoin your meeting.

Teams meeting organizers can choose to add a team channel to their meeting. This is convenient for meeting organizers, because members of the team will see the meeting on their calendar without the organizer inviting each person to the meeting individually.

People who are not members of the Team can still be invited to these meetings and are able to share video, audio, and other content. However, they will not be able to join chat, as they do not have access to the channel where the chat is held.

If your chat button goes missing in the middle of a meeting, please completely quit out of Teams and relaunch the program, then rejoin your meeting.

Please see our dedicated article for resolving a missing Teams Meeting button in Outlook for macOS. 

macOS Catalina 10.15 introduced new security controls to better protect your computer. For example, apps are now required to ask your permission before accessing your webcam, microphone, or recording/sharing your screen. This has a direct impact on Microsoft Teams as all of these settings must be allowed to use MS Teams at its full capacity.

To configure your security settings for MS Teams, please do the following:

1. Check your macOS version – the following steps are only available in macOS 10.15 and macOS 11. To check your macOS version click the menu in the top-left corner, then select “About This Mac“.
   • If you’re running macOS 10.15.x or macOS 11 Big Sur continue on:
     
2. Click the menu in the top-left corner, then select “System Preferences…“. From the window that appears, select “Security & Privacy”
   
3. Click the padlock in the lower-left corner of the window. Enter your computer username and password – this will allow you to make the necessary changes.
   
4. You’ll need to allow MS Teams to access your Camera, Microphone, Accessibility, Files and Folders, and Screen Recording. To do this, select the item from the left column, scroll through the list of applications, and make sure that Teams is checked.
   
5. Repeat this process for:
   • Camera
   • Microphone
   • Accessibility
   • Files and Folders
   • Screen Recording
6. Quit and relaunch Microsoft Teams for these changes to take effect.

After changing your NetID password, Microsoft Teams and many other applications should prompt you to enter your new password. If you are not prompted for your new NetID password, you may need to clear the cache for your Teams Client.

Please see our dedicated article on Clearing the Teams Client Cache.