Voice services at UVM, including Cisco Voice-Over-Internet-Protocol (VOIP) phones, are managed by Telcom and Network Services. Their homepage can be found here:
Additional help links can be found here:
https://www.uvm.edu/telcom/phone-instructions
Quick Start Guides for the two most common models of phone can be found at these links:
Help with Cisco Jabber soft phones can be found here: