Classroom Technology Services is available for support during the following hours:

• Regular business hours: Monday-Friday: 8 am-4: 30 pm
• Extended hours: Monday-Thursday: 7:30 am-6: 30 pm

Calls to the Helpline will be answered during their operating hours, and messages will be returned as soon as possible or a Footprints support ticket will be created.

• Immediate response to Classroom Presentation Equipment problems
• Training on the Classroom Presentation Equipment
• Consulting on equipment for Department Purchases
• Answering questions about what can be done in the classrooms
• Answering questions about using the technology for software on the computers
• Showing how to convert old presentation formats (DVD) to newer technology
• Replacing dim or burnt-out projector bulbs

We cannot replace burnt out ceiling lights, fix wall clocks or window shades, or adjust room temperatures. For these types of problems, please see the UVM Physical Plant Contact Us page. There you can link to the Planon Software or the SOS Request form if you are not a Planon user. You can also call the SOS line (802) 656-2560 or email SOS@uvm.edu.

We do not supply chalk, and dry erase markers, board erasers, or cleaners. For these items, please email Custodial.Services@uvm.edu or phone (802) 656-3385.

We do not provide software education on PowerPoint, Teams, Zoom, Brightspace (LMS), etc. For those items, please contact The Center for Teaching and Learning via email at ctl@uvm.edu. We will provide assistance if there is a technological problem using the software such as the camera or microphone not appearing in Teams (Zoom is not supported by UVM).