Dear Colleagues,

In order to maintain the health and safety of our support team during this unprecedented time with COVID-19, the Tech Center will be changing our procedures. Unscheduled carry-in help will be closed, and we’ll be moving to an appointment-based service until further notice, effective Tuesday, March 24, 2020.

On-Campus Support:

If you are working on campus or are a support person that has on-campus institutional clients with UVM-owned computers, and need support, please contact the ETS Helpline by:

We will attempt to help you resolve your technical issue remotely or schedule a time to assist you in person, if necessary. The Tech Center in-person operations will be available by appointment only at the Tech Center, I117 Ira Allen Chapel, Monday – Friday, 10am – 2pm.

Working Remotely Support:

If you are working remotely or are a support person that has clients working remotely, and need assistance, please refer to the Working Remotely knowledge base article: https://www.uvm.edu/it/kb/article/working-remotely/.

Thank you for your support and understanding.

ETS Client Services
www.uvm.edu/it
helpline@uvm.edu