The University of Vermont (UVM), the UVM Larner College of Medicine (LCOM), and the UVM Medical Center (UVMMC) are three separate but related organizations, and use similar but distinct systems for things like email, accounts and passwords, and technical support.
This article provides distinctions and comparisons between the systems and support routes of the three organizations.
To skip this information and go straight to specific per-organization employee info, use the links below:
Resources for UVM Medical Center Employees
Resources for UVM Larner College of Medicine Employees
User Account and Logins
- UVM uses a NetID – see our Knowledge Base article on UVM Accounts and Access.
- LCOM uses a COMID, which is likely the same as your UVM NetID but has a different password. Generally speaking, you should only use your COMID when signing in to sites that include med.uvm.edu. Sites ending in microsoft.com or zoom.us may use your LCOM credentials as well, but take your @med.uvm.edu sign-on email address as the username. This email address could be <your COMID>@med.uvm.edu, but is more likely <first>.<last>@med.uvm.edu. The associated password can be reset using this page.
- UVMMC uses their own network ID, often referred to as an “m-number” or “p-number”, which begins with a letter followed by some numbers. The associated password can be reset using this page.
Email Access
- UVM email addresses end with “@uvm.edu”. Information on UVM’s email system can be found here.
- LCOM email addresses end with “@med.uvm.edu”. LCOM’s email system can be accessed through Outlook on an LCOM computer or through the web using these instructions.
- UVMMC email addresses end with “@uvmhealth.org”. UVMMC’s email system can be accessed using the Remote Access Gateway. Instructions can be found here.
Technical Support Contacts
- For UVM-related IT help, contact the UVM Tech Team.
- For help with LCOM systems, contact the COMTS Help Desk.
- For help with UVMMC-related systems, contact the UVMMC IT Support Center at 802-847-1414.
FAQ
How are these organizations related?
The UVM Medical Center is a privately-owned, regional, academic healthcare center and teaching hospital, and works in alliance with the University of Vermont.
The Larner College of Medicine is one of the University of Vermont’s Colleges, but uniquely maintains several separate systems for things like email and device management.
Navigating between UVM, LCOM, and UVMMC
For help navigating between organizations in Microsoft Teams in particular, see this dedicated article.
For the Microsoft Outlook desktop app, there is no longer a good way to switch between “profiles”. However, to add multiple email accounts to a single Outlook profile and have them appear side-my-side, see this article from Microsoft.
For OneDrive local file sync, you can only have one organization’s drive synced at a time, typically the organization that owns the device. To access OneDrive files from another org, you can use the profiles/containers or temporary access options below to access OneDrive on the web.
For other Office 365 desktop apps, like Word and PowerPoint, there is no quick way to switch between licenses or to save files to the OneDrive of another org. Stay signed in to the default account (or sign in to your primary account) and stick with that unless you run in to any error messages. Files that need to be moved can be shared later or uploaded to OneDrive via the web after first saving them to your computer.
For web apps, including OneDrive on the web, the Microsoft 365 web Portal, and the UVMMC Citrix Gateway, you can create a different Profile or Container in your web browser for each organization. Follow the links below to the instructions for various browsers:
How can I temporarily access another organization?
If you need to quickly and temporarily sign in to an account outside your primary organization, you can use a Private or Incognito browsing window to navigate to office.com, workspace.uvmhealth.org, or any other website, and sign in with the relevant account. Close the window when you’re done.
Alternately, clear your browser cache or use Google Chrome’s Guest mode.
I work for LCOM. Can I still get support from UVM IT?
Yes, though if you’re using an LCOM-specific instance or application like the VIC Portal, the LCOM Technology Services team may be the appropriate group to assist you.
If you’re attempting to sign into a service like myUVM, PeopleSoft, Brightspace, or another centrally-supported service, you’d contact the UVM Tech Team.
I work for the UVM Medical Center exclusively. Can I sign in to UVM systems?
Employment at UVMMC does not, by itself, qualify you for a NetID or access to University-owned systems or software, including but not limited to Office desktop apps.
You might have a UVM NetID if you took a class at UVM in the past or you work for the University. However, your access could be limited depending on the status of your account and your Primary Affiliation.
If your Primary organization is the hospital and you do work for the College of Medicine, but you lack access to software you need to do your job, you need to check in with your supervisor or the business manager of your department about expectations and to make sure they’ve requested all the proper accounts for you.
How do I connect to the UVMMC Citrix Gateway from my University-owned computer?
When you navigate to workspace.uvmhealth.org (or any other site requiring Microsoft Single Sign-on authentication), you may not be presented with the opportunity to type in the correct email address and password, or you may be prompted to respond to Duo Multi-Factor Authentication for the wrong organization. If that happens, you can use the profiles/containers or temporary access options above.
Before navigating and signing in to the Citrix Gateway for the first time, you must install the Citrix Workspace app. Click here for more details.