The University of Vermont (UVM), the UVM Larner College of Medicine (LCOM), and the UVM Health Network (UVMHN) are three separate but related organizations, and use similar but distinct systems for things like email, accounts and passwords, and technical support.
This article provides distinctions and comparisons between the systems and support routes of the three organizations.
To skip this information and go straight to specific per-organization employee info, use the links below:
Resources for UVM Health Network Employees
Resources for UVM Larner College of Medicine Employees
User Account and Logins
- UVM uses a NetID – see the Knowledge Base article on UVM Accounts and Access.
- LCOM uses a COMID, which is likely the same as your UVM NetID but has a different password. Generally speaking, you should only use your COMID when signing in to sites that include med.uvm.edu. Sites ending in microsoft.com or zoom.us may use your LCOM credentials as well, but take your @med.uvm.edu sign-on email address as the username. This email address could be <your COMID>@med.uvm.edu, but is more likely <first>.<last>@med.uvm.edu. The associated password can be reset using the College of Medicine’s Account Self-Service page.
- UVMHN uses their own network ID, often referred to as an “m-number” or “p-number”, which begins with a letter followed by some numbers. The associated password can be reset using the UVM Health password reset page.
Email Access
- UVM email addresses end with “@uvm.edu”. See the Add a UVM Email Account to Your Device article for more information.
- LCOM email addresses end with “@med.uvm.edu”. LCOM’s email system can be accessed through Outlook on an LCOM computer or through Outlook on the web.
- UVMHN email addresses end with “@uvmhealth.org”. UVMHN’s email system can be accessed using the Remote Access Gateway. See the Resources for UVM Health Network Employees page for more info.
Technical Support Contacts
- For UVM-related IT help, contact the UVM Tech Team.
- For help with LCOM systems, contact the COMTS Help Desk.
- For help with UVMHN-related systems, contact the University of Vermont Health IT Support Center at 802-847-1414.
FAQ
How are these organizations related?
The UVM Health Network is a privately-owned, regional, academic healthcare network and teaching hospital, and works in alliance with the University of Vermont.
The Larner College of Medicine is one of the University of Vermont’s Colleges, but uniquely maintains several separate systems for things like email and device management.
Navigating between UVM, LCOM, and UVMHN
For help navigating between organizations in Microsoft Teams in particular, see the dedicated Navigating between LCOM and UVM article.
For the Microsoft Outlook desktop app, there is no longer a good way to switch between “profiles”. However, to add multiple email accounts to a single Outlook profile and have them appear side-my-side, see Microsoft’s Add an email account to Outlook for Windows article.
For the OneDrive, You can sync as many OneDrive accounts to your computer as you want. See Microsoft’s How to add an account in Microsoft OneDrive article for more information. However, for OneDrive’s local folder backup feature, you can only automatically back up local folders to one organization’s OneDrive at a time, typically the organization that owns the device.
For other Office 365 desktop apps, like Word and PowerPoint, there is no quick way to switch between licenses or to save files to the OneDrive of another org. Stay signed in to the default account (or sign in to your primary account) and stick with that unless you run in to any error messages. Files that need to be moved can be shared later or uploaded to OneDrive via the web after first saving them to your computer.
For web apps, including OneDrive on the web, the Microsoft 365 web Portal, and the UVMHN Citrix Gateway, you can create a different Profile or Container in your web browser for each organization. Follow the links below to the instructions for various browsers:
How can I temporarily access another organization?
If you need to quickly and temporarily sign in to an account outside your primary organization, you can use a Private or Incognito browsing window to navigate to office.com, workspace.uvmhealth.org, or any other website, and sign in with the relevant account. Close the window when you’re done.
Alternately, clear your browser cache or use Google Chrome’s Guest mode.
I work for LCOM. Can I still get support from UVM IT?
Yes, though if you’re using an LCOM-specific instance or application like the VIC Portal, the COMTS Help Desk team may be the appropriate group to assist you.
If you’re attempting to sign into a service like myUVM, PeopleSoft, Brightspace, or another centrally-supported service, you’d contact the UVM Tech Team.
How do I connect to the UVMHN Citrix Gateway from my University-owned computer?
When you navigate to workspace.uvmhealth.org (or any other site requiring Microsoft Single Sign-on authentication), you may not be presented with the opportunity to type in the correct email address and password, or you may be prompted to respond to Duo Multi-Factor Authentication for the wrong organization. If that happens, you can use the profiles/containers or temporary access options above.
Before navigating and signing in to the Citrix Gateway for the first time, you must install the Citrix Workspace app. See the Resources for UVM Health Network Employees page for more details.