Delegate Access

Microsoft Exchange and Outlook allow you to grant another person, known as a delegate, permission to receive and respond to meeting requests or to send e-mail messages on your behalf. You can also grant additional permissions that allow your delegate to read, create, or have full control over items in your Exchange mailbox.

Be careful when granting delegate access to your Exchange Account.

Delegates will have the ability to send mail, create meetings, and respond to meeting invites on your behalf. You should understand the level of access you are granting.

Adding Delegate Permissions

Outlook (Windows)

Classic Outlook Only

Modern versions of Outlook for Windows, sometimes referred to as “New Outlook”, cannot modify delegate permissions. You must use the “Outlook (classic)” application or contact the UVM Tech Team instead.

  1. Open the Outlook (classic) application.
  2. Click the File menu in the top left corner of the Outlook window. Under the Info tab, click on Account Settings then select Delegate Access.
    Account Settings drop-down with Delegate Access highlighted
  3. The Delegates window will appear. Click Add.
    Delegates window with Add button highlighted
  4. Use the Search field to find the user you’d like to add as a delegate. If you are searching by NetID, make sure to select the All columns option. Click the arrow button () or hit Enter to search.
    Add Users window with All Columns button highlighted
  5. Select the user you wish to add as a delegate from the search results, then click the Add button. Click OK to continue.
    Add Users window with Add and OK buttons highlighted
  6. The Delegate Permissions window is where you configure the specific permissions your delegate will have.
    • Delegate permissions can be set for Calendar, Tasks, Inbox, Contacts, and Notes. Most delegates will only need Calendar access.
      NOTE:

      Granting access to your inbox will allow your delegate to read your email messages.

    • There are four Delegate permissions levels: Editor, Author, Reviewer, and None. We recommend using the default Editor permission. If you think your circumstances require a different configuration, please contact the UVM Tech Team so we can discuss the proper setup.
    • If your delegate will be managing your calendar for you, you’ll want to check the Delegate receives copies of meeting-related messages sent to me checkbox. This checkbox will send your meeting request to the delegate. The delegate can then decide to accept, decline, or ask for the meeting to be scheduled at a different time on your behalf.
    • Using the checkboxes below, decide if your delegate should receive an email summarizing these changes now and if they should be able to see your private items. Click OK.
      Delegate Permissions window with options highlighted
  7. Once you’ve added a delegate to your account, you’ll be able to choose how you would like to handle your meeting related emails. We recommend sending meeting invites to your delegate, but also choosing to receive a copy yourself. Click OK again.
    Delegates window My Delegates Only But button

That’s it. You’ve successfully granted Delegate permissions to another user.

Outlook (macOS)

  1. Open the Microsoft Outlook application.
  2. Click the Outlook menu in the top left corner of your screen, then click on Settings….
  3. From the Outlook Settings window, click on Accounts.
    Outlook for macOS Settings window with Accounts highlighted
  4. From the Accounts window, select your Microsoft 365 account, then click Delegates & Sharing.
    Outlook for macOS Accounts window Delegates & Sharing button
  5. Select the My Delegates tab, then click the + symbol.
    My Delegates tab with Add button highlighted
  6. Use the Search field to find the user you’d like to add as a delegate. Select the user you wish to add as a delegate from the search results, then click the Add button.
    Delegate search Add button
  7. The Delegate Permissions window is where you configure the specific permissions your delegate will have.
    • Delegate permissions can be set for Calendar, Tasks, Inbox, Contacts, and Notes. Most delegates will only need Calendar access.
      NOTE:

      Granting access to your inbox will allow your delegate to read your email messages.

    • There are four delegate permissions levels: Editor, Author, Reviewer, and None. We recommend using default Editor permission. If you think your circumstances require a different configuration, please contact the UVM Tech Team so we can discuss the proper setup.
    • If your delegate will be managing your calendar for you, check the Delegate receives meeting invites checkbox. This checkbox will send your meeting request to the delegate. The delegate can then decide to accept, decline, or ask for the meeting to be scheduled at a different time on your behalf.
    • If you delegate should see your private items, check the Delegates can see my private items checkbox. Click OK.
      Delegate Settings options
  8. Once you’ve added a delegate to your account, you’ll be able to choose how you would like to handle your meeting-related emails. We recommend Delegate only. Send me notifications, but choose the option that makes the most sense for your use case. Close the Accounts window.
    Meeting-related Messages drop-down

That’s it. You’ve successfully granted Delegate permissions to another user.

Outlook Online

Mailbox delegation

Through the web interface it is only possible to delegate access to Calendars, not the “Send on behalf of” permission. For giving the latter without using the Windows/macOS app, please contact the UVM Tech Team.

  1. Log in to Outlook Online and switch to the Calendar view.
  2. Make sure the Calendars pane is open to the left of the event view. If it’s not, toggle it with the button.Show Sidebar button
  3. Hover your mouse of your default Calendar and click the button (Your default calendar is named “Calendar“). From drop-down menu that appears, click Sharing and permissions.
    Calendar menu Sharing and Permissions button
  4. Enter the name of the user you wish to grant delegate permissions to, and then click the delegate’s user listing in the search results.Sharing and Permissions Search results
  5. Select your desired behavior for who to Send invitations and responses to:
    • Delegate only – Only your delegate will receive meeting requests and notifications.
    • Delegate and send me a copy (recommended) – this option will send your meeting invitation emails to your delegate, you will only receive a notification of meeting requests and response.
    • Both my delegate and me – both you and your delegate will receive meeting requests and notifications.Send Invitations to drop-down menu
  6. Choose whether the delegate should be able to view private events and manage categories. Check the corresponding box(es) if desired.
  7. The Sharing and permissions menu can now be closed. To verify that the delegate’s permissions have been set correctly, the delegate should add the account in their Outlook app; see Opening a Delegate Account.

Opening a Delegate Account

(new) Outlook (Windows)

  1. From the Mail tab of the Outlook app, click the hamburger icon () to Show the navigation pane.Show navigation pane hamburger button
  2. Hover your mouse over your @uvm.edu mailbox, click the ellipsis menu icon (), and select Add shared folder or mailbox.
    Outlook for Windows 11 Add shared mailbox button
  3. Type all or part of the Shared Mailbox name into the search box, and select the account from the drop-down results that appears. Click Continue.
    Outlook Online Shared Mailbox Search and Continue button
  4. The new mailbox will appear in the navigation pane on the left side of the Outlook window. You may have to scroll down.

Outlook (classic) (Windows)

  1. Open the Outlook (classic) application, then click File.
  2. Select Account Settings > Account Settings….
    Outlook Classic Account Settings button
  3. Click Change…
    Outlook Classic Account Settings Change button
  4. Click More Settings.Outlook Classic More Settings button
  5. Select the Advanced tab, make sure the Download shared folders checkbox is NOT checked, then click Add…
    Outlook for Windows Account Settings Advanced tab.
  6. Type in the email address for the account you have delegate access to, click OK, and then OK again.Outlook Classic Add Mailbox search box

Outlook (macOS)

  1. Open the Outlook application.
  2. Select Tools > Accounts….
    Outlook for macOS Tools menu with Accounts highlighted
  3. From the Accounts window, select your Microsoft 365 account, then click Delegates & Sharing.
    Outlook for macOS Accounts window Delegates & Sharing button
  4. Select the Shared With Me tab, and then click the + button.
    Accounts window Shared With Me tab and Add button
  5. Type in the email address for the account you have delegate access to, then click Add.
    Share Account search and Add button
  6. Close the Accounts window.

Outlook Online

  1. Log in to Outlook Online and switch to the Calendar view.
  2. Make sure the Calendars pane is open to the left of the event view; if it’s not, toggle it with the ≡ button.Show Sidebar button
  3. Click the Add calendar button above your list of calendars in the Calendars pane.Add Calendar button
  4. Click the Add from directory button, then select your own account from the drop-down.Add From Directory tab and Account Select drop-down menu
  5. Type in the name or email address for the shared mailbox, select it from the results, and then click Add.Add From Directory Search
  6. A success message should show at the bottom of the Add calendar pane, which can now be closed. Now that it is added, the shared calendar should now be visible in the People’s calendars group in the Sidebar.People's Calendars group

Removing Delegate Permissions

Outlook (Windows)

Classic Outlook Only

Modern versions of Outlook for Windows, sometimes referred to as “New Outlook”, cannot modify delegate permissions. You must use the “Outlook (classic)” application or contact the UVM Tech Team instead.

  1. Open the Outlook (classic) application.
  2. Click the File menu in the top left corner of the Outlook window. Under the Info tab, click on “Account Settings” then select Delegate Access.
    Account Settings drop-down and Delegate Access button
  3. The Delegates window will appear. Click on the delegate you wish to remove, click Remove, then OK.
    Delegates window Remove button

Outlook (macOS)

  1. Open the Microsoft Outlook application.
  2. Click the Outlook menu in the top left corner of your screen, then click on Settings…. From the Outlook Settings window, click on Accounts.
    Outlook for macOS Settings window with Accounts highlighted
  3. From the Accounts window, select your Microsoft 365 account.
    Outlook for macOS Accounts window with uvm.edu account highlighted
  4. Click Delegates & Sharing.
    Outlook for macOS Accounts window Delegates & Sharing button
  5. Select the Delegates tab, click the delegate you wish to remove, then click the  symbol.
    My Delegates Remove button

Outlook Online

  1. Log in to Outlook Online and switch to the Calendar view.
  2. Make sure the calendars pane is open to the left of the event view; if it’s not, toggle it with the ≡ button.Show Sidebar button
  3. Click on the button next to the calendar you wish to change delegate permissions for (Your default calendar is named “Calendar”). From the drop-down menu that appears, click Sharing and permissions.
    Calendar menu Sharing and Permissions button
  4. This will bring up the permissions window for that calendar. Click the wastebasket () symbol next to the delegate you wish to remove.Calendar Delegate Remove button
  5. Close the Sharing and permissions window.

“Send As” or “Send on Behalf” only Permissions

In some cases, a mailbox owner may elect to grant only Send As or Send on Behalf permissions to their mailbox instead of full access through delegate permissions.

Need help adding Send As or Send on Behalf permissions?

To request that these permissions be managed for an account you own, contact the Tech Team.

macOS

Are you looking for the other address to persist in the list of From addresses?

Follow the instructions above for opening a delegate account. After opening the delegate account, the address will continue to be available when composing a new message.

  1. When composing a new email, click the down arrow () in the right of the From box, then select Other email address….
    From drop-down Other Email Address option
  2.  Enter the email address of that account you have permission to send as, select it, and click OK.
    Outlook for macOS Shared Mailbox search and Add button

 

Windows - Outlook Classic

  1. While composing a new email, ensure the From option is selected in the Options tab. You likely have to click the ellipsis button () to Show additional Fields.
    Outlook Classic From option button
  2. Click the down arrow to the right of the From box, and select Other email address.
    From drop-down Other Email button
  3. Enter the email address of the account you have permission to send as, and click OK.
    From Search and OK button

Windows - New Outlook

While composing a new email, ensure the Show From box is checked in the Options tab. Then, click the down arrow () to the right of the From box, select Other email address, and select the email address of the account that you have permission to send as.

Additional Permissions

Calendar Organization as a Delegate

Outlook allows the use of Categories and color coding for organization purposes.  This can be especially useful for your calendar.  Unfortunately, a normal delegate will not be able to fully utilize this system without additional permissions being granted.

  • You must have Owner permissions granted to create or delete categories in another user’s folder.
  • You cannot rename categories in another user’s folder regardless of permission level due the the way outlook handles that operation.  Ask the user to rename it for you.

Updated on February 19, 2026

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