Help Center | Residential Life | The University of Vermont(title)

Maintenance or Technical Issues

Emergency: 911 or UVM Police
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For issues that could cause  severe bodily harm  such as fire, flood, broken sprinkler head, etc: 
Call 911 or UVM Police (802) 656.3473

 

Urgent: Contact Your Main Desk
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For issues that cannot wait  such as no power, no heat or hot water, shattered window, cannot lock door, etc:
Contact your Main Desk

 When halls are open during the semester, regular main desk hours are:

  • Monday to Friday: 10 a.m. to 11 p.m.
  • Weekends and UVM holidays: 12 noon to 11 p.m.
  • RAs are on duty from 7 p.m. to 7 a.m. The RA on duty phone number is listed at each main desk.
Computer or Network Issue: UVM Tech Team
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For hardware or software support, connectivity issues, and  smart TV setup  troubleshooting: 
Reach out to the UVM Tech Team at (802) 656.2604 

Routine Maintenance: Submit a Maintenance Ticket
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For things that can wait a day or two  such as broken blinds, clogged drain, furniture issue, light out, etc:

Submit a maintenance ticket through Planon, our new maintenance ticket system. You must have a UVM NetID to submit a maintenance ticket. Learn how to use Planon in our instructional video. 

Evacuation
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In the event of evacuation, please review our Residence Hall Evacuation Procedure

Front Desk

Lost Your Key?
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If you get locked out, you can borrow a temporary loaner key free up to three times a year. There is a $25 charge for a fourth lockout. If you lose your key, submit a Fix-it to request a lock change, unless you would like it done immediately. In that case, contact your main desk, RA, or UVM Police. There is a $55 charge for a lost or unreturned room key. 

Mail Information
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You will receive your mailbox number and combination at check-in. Each residential complex has its own mailroom and mailboxes. Outgoing mail (envelopes) may be sent from your front desk. Please make sure to attach postage. To send packages, you will need to use the print and mail center in Waterman or one of the drop boxes around campus. 

YOUR MAILING ADDRESS

Your first and last name
Your residence hall name and room (or mailbox) #
Street address for your hall/complex*
Burlington, VT 05405

 

COMPLEXBUILDINGSSTREETCITY/STATE/ZIP
CCRHCentral Campus Residence Hall170 Carrigan DriveBurlington, VT 05405
CWPSCRChristie, Wright, Patterson, Slade, Coolidge, Redstone436 South Prospect StreetBurlington, VT 05405
CONVERSEConverse170 Carrigan DriveBurlington, VT 05405
H/MHarris, Millis67 Spear Street BurlingtonBurlington, VT 05405
JMJeanne Mance394 Pearl StreetBurlington, VT 05405
L/LLiving/Learning A,B,C,D,E633 Main StreetBurlington, VT 05405
MATMarsh, Austin, Tupper31 Spear StreetBurlington, VT 05405
MSHMason, Simpson, Hamilton
438 South Prospect Street
Burlington, VT 05405
TRINITYCottages, McCann Mercy, McAuley, Hunt, Ready, Richardson, Sichel250 Colchester AvenueBurlington, VT 05405
UHNUniversity Heights North30 University HeightsBurlington, VT 05405
UHSUniversity Heights South
90 University Heights
Burlington, VT 05405
WDW
Wing, Davis, Wilks
486 South Prospect StreetBurlington, VT 05405
HILLELHillel439 College StreetBurlington, VT 05405
Other Services
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Your front desk is your first stop for any questions or issues related to the residence halls. Examples include:

  • Key lockouts
  • Directions
  • Maintenance issues
  • Room changes

    Each front desk is equipped with the following: 
  • Games (board games and lawn games)
  • Bike pumps 
  • Vacuum
  • Broom and dustpan

     

Room and Roommates

Roommate Issues
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For any issues with your roommate, please start by contacting your RA. Not only are they experienced in conflict management, but they are also experts in campus resources and can refer you to the best support for your situation. 

Room Changes
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If you have an issue with your room assignment and wish to pursue a room change, consult our room changes resource for more information. If you have questions about room changes, email reslife@uvm.edu

Housing Accommodations
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Students with disabilities may request housing accommodations by:

  1. Contacting Student Accessibility Services (802-656-7753), and providing documentation of a disability
  2. Having housing needs assessed by SAS staff.

After reviewing the student’s request and documentation of disability, SAS will make a recommendation regarding appropriate accommodations to Residential Life. Accommodations are granted based on level of necessity and space availability.  Not every request for an accommodation, such as a private room, will be granted.

If you have further questions regarding housing accommodations, email reslife@uvm.edu.