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Planon Self-Service

Planon is UVM’s new integrated work management solution (IWMS) which is used for all facilities-related services including campus maintenance, facilities services, and space management. (Note: Planon replaced the former FAMIS system in Fall 2023).

More Info and Video Tutorials Here

Log in to Planon

Planon is a cloud-based application that users can access through any web browser.

All full-time staff and faculty may log in to Planon using their UVM NetID and password (Single Sign-On) by visiting uvm-prod.planoncloud.com

Set up your Home screen

Appearance Differences

The Planon main menu and home screen may appear differently for users with different roles. At a minimum, all users will be able to submit Service Requests.

  1. To edit your groupings, click the Gear icon near the top right corner.
  2. To add a grouping to your Home page, click the plus sign (+) by the grouping you’d like to add.
    Recommended groupings

    We recommend adding UVM Custodial Services and UVM Facilities Services to your Home page, as well as UVM Vehicles if your department has vehicles.

  3. To remove a grouping from your Home page, click the X in that grouping’s top right corner.
  4. To rearrange your groupings, click anywhere other than the X on a grouping and drag it to where you’d like it to be.
  5. To close edit mode, click the up-arrow (^) near the top right corner.

Entering a new Service Request

Several tiles (or “widgets”) should appear on your Home screen. These list the various services that users may request of Facilities Management departmental units.

Not seeing the tile you need?

By default, the only grouping of tiles on your home page is My Planon. To add other groupings, see Set up your Home screen above.

  1. Click on the tile which best describes the type of service or facilities-related issue you need taken care of.  The appropriate Planon Self-Service (PSS) form will open on your screen.
  2. Your name and location information should automatically appear in the Requestor Information field.
  3. If desired, change the location by clicking on the blue arrow to open a Search dialogue box. Select a different Property (i.e. building name) and continue to fill in the remaining location details including Floor (i.e. level) and Space (i.e., room number).
    Having trouble with the form?

    If you’re running into difficulties with filling out this form, check out https://www.uvm.edu/facilities/planon for video tutorials.

  4. After you have entered the location information (Property, Floor and Space), use the drop-down menu(s) and select the text which best describes the maintenance concern you have, including the item affected and the specific issue you’re having with the item. You can enter free-form text to further describe your request, and you can attach a file (e.g., an image or document) along with your request.
    Fill all required fields

    Fields marked with a red asterisk (*) are required fields.

  5. If there’s a button to Add Billing Allocation at the bottom of the request form, see “Add Billing Allocation if Needed” below. If not, you can click Submit now.
    Request Submitted

    A Confirmation Details screen will open and show the number assigned to your request.

Add Billing Allocation if Needed

Certain services are considered elective and will require a departmental charge. If this is the case, then a blue Add Billing Allocations button will appear at the bottom of the request form.

  1. Click Add Billing Allocations to open the “Add/Change Billing Allocations” dialogue box.
  2. Under Billing allocations (%), add your Debit Chartfield String information by clicking on the Select a value Pop-Out box.
  3. Select Create new chart string. Using the Select a value popup boxes, enter the appropriate data into the Chart of Accounts segment fields.
    Leave Account field blank

    Creating a chart string will not work unless you leave the Account field blank. Start with the Operating unit field instead.

  4. For each field, choose the appropriate code and click Ok.
    Check the type of search

    If you use the search function, make sure you select either Code or Description based on which field you’re trying to search.

  5. After filling in any appropriate fields, click Ok to generate a chart string for your order.
  6. Click Update and then submit your request.
    Getting an Invalid Chart String error?

    If you’re having trouble creating a valid chart string, please reach out to iwms.help@uvm.edu for help.

Check Status of Existing Service Request

  1. Navigate to the Planon Home Screen and locate the My Planon grouping (or gadget).
  2. Click on the My requests tile (or widget.)
  3. The My requests dashboard should appear along with the current status of any requests you’ve submitted.

View “Work Overview” Details about Your Request

  1. Users with the Requestor role should see a Work Orders option in their Navigation Panel (i.e., the left-side menu). Click thesymbol to expand the menu and then select Work Overview.
  2. The Work Overview task interface will launch and a series of tabs will appear at the top of the Element Panel (which is the center portion of the screen). Click on the Orders tab to view a list of all Requests that you’ve previously submitted.

Updated on October 27, 2023

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