- When possible, see the student in private.
- Remain calm and in control of the situation.
- Take the student seriously and acknowledge.
- Listen to the student and respond with concern and care.
- Reassure the student that you will help them get support.
- Seek support from Counseling & Psychiatry Services (CAPS)
- Minimize the situation or sound shocked by what they tell you.
- Argue with the student about the potential danger of their behavior.
- Agree to be bound by confidentiality.