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Dispatcher

Dispatcher—Job Standard

Job Family: Administrative Support
Series: Office/Program Support
Job Code: 2183
FLSA: Non-Exempt
Union Status: TM

This title is part of a career progression within the Business Support Series consisting of Library Support Assistant.


Job Overview

Provide dispatch services and ensure effective communications between internal and external law enforcement agencies and the public in support of University Police Services.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Provide dispatch services and ensure effective communications between internal and external law enforcement agencies and the public in support of University Police Services: maintain radio communications, continually and independently monitor location of shift personnel and monitor and record transmissions based on a comprehensive knowledge and understanding of University and external regulations and within established guidelines.

Respond to requests for information or assistance, which may be of a time sensitive, critical or volatile nature; provide instruction, refer to or distribute pertinent information quickly and precisely to appropriate internal or external agency personnel; utilize judgement in use and dissemination of highly charged/confidential information during communications.

Maintain log of activities; maintain and assist with preparation of confidential documents and records; utilize standard and specialized software applications; generate incident and daily reports.

Distribute and retrieve shift equipment; monitor closed circuit cameras at specific campus locations and provide electronic remote access to students, staff and faculty.

Conduct motor vehicle and criminal record checks.

Minimum Qualifications 

Education and experience equivalent to: 

High school diploma, two years' records experience, working knowledge of software applications used to support area operations, and familiarity with Internet resources required. Keyboarding speed of 60 WPM and a security clearance/background check required. NCIC and 911 certification required within 6 months of hire.

Last modified September 21 2011 10:34 AM