University of Vermont

Human Resource Services and Operations

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Services Support Senior

Services Support Senior—Job Standard

Job Family: Administrative Support
Series: Services Support
Job Code: 2211
FLSA: Non-Exempt
Union Status: UE

This title is part of a career progression within the Services Support Series consisting of Services Support Clerk, Services Support Worker, Services Support Assistant, Services Support Generalist, Services Support Senior, and Services Support Supervisor.


Job Overview

Perform specialized materials acquisition, maintenance and repair functions, and provide customer assistance in support of service functions within designated areas of the University.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Perform specialized materials acquisition, maintenance and repair functions, and provide customer assistance in support of service functions within designated areas of the University; use judgment in solving problems and determining work methods; oversee receipt, storage, distribution and inventory; select and determine requirements of specific merchandise based on a comprehensive knowledge of departmental guidelines and external procedures or applicable regulations; maintain inventory, supplies and supply areas and move/set up equipment, displays, furnishings and/or staging and process related documents or records.

Provide customer assistance, respond and provide follow-up to inquiries related to specialized eqipment or software based on a comprehensive knowledge of University processes and procedures; convey operational procedures, locate and provide materials. Perform sales transactions and specialized services.

Monitor performance of, clean and maintain specialized equipment; ensure safety standards are met; request and perform specific repairs or enhancements based on a thorough knowledge of regulatory guidelines; use cleansing/laundering agents, disinfectants and related cleaning materials.

Operate standard and specialized equipment; provide routine support of technology systems.

Maintain, process and verify departmental forms; use standard software applications.

May operate University vehicle on/off campus.

May provide functional supervision to designated employees and/or affiliates.

Minimum Qualifications 

Education and experience equivalent to: 

High School diploma and three years' related or specialized experience and working knowledge of software applications used to support area operations required. A valid driver's license or ability to obtain and driver's check may be required. Lifting of 5 - 25 lbs. occasionally. Specific physical requirements may apply based on job functions.

Last modified June 26 2017 11:31 AM