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Services Support Senior

Services Support Senior—Job Standard

Job Family: Administrative Support
Series: Services Support
Job Code: 2211
FLSA: Non-Exempt
Union Status: UE

This title is part of a career progression within the Services Support Series consisting of Services Support Clerk, Services Support Worker, Services Support Assistant, Services Support Generalist, Services Support Senior, and Services Support Supervisor.

Job Overview

Perform specialized materials acquisition and maintenance, and provide customer assistance in support of service functions within designated areas of the University.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Perform specialized materials acquisition and maintenance and provide customer assistance in support of service functions within designated areas of the University; use judgment in solving problems and determining work methods; oversee receipt, storage, distribution and inventory; select and determine requirements of specific, technical merchandise based on a comprehensive knowledge of departmental guidelines and external procedures; maintain supply areas and displays and process software licensing documents.

Provide customer assistance, respond and provide follow-up to primarily technical inquiries related to computer software and peripherals based on a comprehensive knowledge of University processes and procedures; convey operational procedures, locate and provide materials, and perform sales transactions and specialized services.

Operate standard equipment and provide routine support of technology systems.

Maintain, process and verify departmental forms; use standard software applications.

May operate University vehicle on/off campus.

Provide functional supervision to designated employees and/or affiliates.

Minimum Qualifications 

Education and experience equivalent to: 

High School diploma and three years' related or specialized experience and knowledge of computer software and systems required. A valid driver's license or ability to obtain and driver's check may be required. Lifting of 5 - 25 lbs. occasionally. Specific physical requirements may apply based on job functions.

Last modified September 10 2014 03:06 PM