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Recover Deleted Email

This guide provides steps for restoring messages and folders that were accidentally moved to the Deleted Items folder, as well as steps for how to recover messages when the Deleted Items folder was emptied.

Important messages should never be stored in the deleted items folder

The Deleted Items folder is essentially the Trash folder of your Exchange email account, and will automatically purge any messages older than 90 days of age.

Consider using the Archive folder for messages that may be important in the future. 

Restore deleted messages

  1. Navigate to https://mail.uvm.edu
  2. First, check the Deleted Items folder, selecting any accidentally deleted messages to restore. You can then click-and-drag the selected messages from the Deleted Items folder to any other folder. Screen Shot 2015-12-01 at 10.00.44 AM

Restore a deleted folder

  1. Navigate to https://mail.uvm.edu
  2. Deleted folders will appear as subfolders of the Deleted Items folder. To view these folders, expand the Deleted Items folder,
  3. To restore a folder, click-and-drag it outside of Deleted Items.
  4. You should now see the restored folder in your folder list.

Restore email using the 'Recover Deleted Items' feature

If your message was purged or your Deleted Items folder is empty, you may still be able to retrieve your message using the Recover Deleted Items feature.

Purged Items may still be recoverable

When a message has been purged from the Deleted Items folder, it will be recoverable for 30 days via the Recover deleted items feature. Please note that this feature will not restore folder hierarchy, only messages.

  1. Navigate to https://mail.uvm.edu
  2. The following example will simulate a Deleted Items folder that was accidentally emptied. As you can see in the image below, the Deleted Items folder is empty.
  3. To use the Recover deleted items feature, right-click on your Deleted Items folder and select Recover deleted items
    1. 2Some web browsers may block pop-up windows. You’ll need to allow pop-ups from mail.uvm.edu to proceed.3
  4. A new window will appear listing all recoverable messages. Select the messages you wish to recover, then click Recover in the lower right corner of the window.
  5. Click OK to confirm, and begin recovery of the selected messages.

Updated on September 10, 2021

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