In most situations, people are interested in seeing only the first few headers on a message (From, To, Cc, Subject, and Date), so most email clients display only those headers when the recipient reads the message or forwards it. The rest of the headers are masked.
Unfortunately, the above headers are easy to forge, and this commonly occurs in cases of phishing and spam email. Fortunately, the Received: headers are extremely difficult to forge and can be used to identify the source of the offensive email.
If you need to report a Proofpoint email filter error, abuse, phishing or other potentially harmful communication, you will need to send a copy of the email as an attachment.
- email@example.com – for targeted phishing, or email scams.
- firstname.lastname@example.org – for False Positives (email that was sent to Junk that should have been delivered to your INBOX).
- email@example.com – for False Negatives (email that was delivered to your INBOX but should have gone to Junk)
Full headers allow our Help Desk and Information Security team to track a message back to the IP address from which it was sent; a message without full headers cannot be tracked.
Use the appropriate guide below to forward the message in questions as an attachment, which will keep all email header info intact.
Outlook for Web (mail.uvm.edu)
Outlook for the Web (mail.uvm.edu)
- Navigate to mail.uvm.edu
- Click the “New” button to begin composing a new email message.
- Click the “Edit in separate window” icon.
- Click-and-drag the message that you would like to submit to the body of the compose window. This will add the message as an attachment.
- You can now enter the email address you wish to forward the message to.