parked car

COVID-19 Customer Service Hours and Permit Sales

Until further notice, Transportation & Parking Services Customer Service is open for on-line transactions only. Our office is not conducting any in-person transactions and is not open for walk-in service. We continue to provide services using through our website where the purchase of parking permits and citation payments can be processed securely.


The staff is available business days during from 7:30 am to 4 pm (3pm on Fridays) for correspondence (voicemail and email), processing parking permit renewals and other administrative business. Call our office at (802) 656-8686 or email us at for more information.

Please be patient as we work to provide our services during this difficult time.  Be safe and stay healthy.

Location: 38 Fletcher Place, Burlington, VT 05405

Phone: (802) 656-8686
Fax: (802) 656-6550

Regular Office Hours:

Monday-Thursday:  7:30am - 4:00pm
Fridays:  7:30am - 3:00pm

If you wish to give us feedback, please do so here.

To Rate All Our Services:

Submit a comment about services received by Transportation and Parking, such as permits, interaction with departmental personnel, office staff, citation appeals process, motorist assistance and normal

Concerns About Parking:
Submit a comment specific to parking lot closings, re-allocations, space availability, and parking policy changes.