The Duo Mobile app is the primary Duo Multi-Factor Authentication option at UVM. When you first set it up, the app directly links your specific device to UVM’s Duo system. This means that your account in the app will become deactivated if you get a new phone or SIM card, even if your phone number didn’t change, and even if you transferred your app data over to the new phone through something like Apple’s migration assistant.
Migrate an Account to a New Phone
If you enable the Duo Restore feature on your phone, you can migrate your Duo accounts to a new device using Instant Restore.
Duo Instant Restore only works when migrating accounts between two devices of the same operating system type. If you need to move your account from an Android to an iPhone or vice-versa, please see Manually Reactivate your Duo Device below.
iOS - Enabling Duo Restore
On an iOS device, there are only two things you need to do to enable Duo Restore:
- Ensure that you’re running an updated version of the Duo Mobile app
- Back up your device to iCloud with iCloud Keychain enabled
As long as these conditions are met, iCloud will automatically back up your UVM Duo account nightly.
These automatic backups only include fully Duo-protected accounts, including your UVM account. If you also use the Duo app to generate passcodes for other web services like Facebook or Snapchat, see Enable Duo Restore for Third-Party Accounts in Duo’s detailed guide.
iOS - Using Instant Restore
The Instant Restore feature will only work if Duo Restore is enabled on the old device (see iOS – Enabling Duo Restore above).
- On your new device, sign in to iCloud and Restore your device from an iCloud backup.
- Make sure iCloud Keychain is enabled on the new device.
- Install the Duo Mobile app (published by Duo Security LLC) from the App Store.
- Open the Duo Mobile app and tap Continue. Duo Mobile should automatically locate your iCloud backup and migrate your Duo accounts to the new device.
Duo will also send a push notification to your old device stating that your account was migrated to a new device. Tap Yes to confirm this and to deactivate the account on the old device.
As with regular Duo authentication push notifications, don’t approve this if you didn’t initiate the change!
Android - Enabling Duo Restore
Automatic backups require that your device has a PIN, password, or pattern unlock. If these unlock options aren’t available on your device, please see Android (Legacy) – Enabling Duo Restore below.
Different phone manufacturers use different interfaces. The first three steps may look very different on your phone.
- Locate the Backup page in your Settings app.
- If you’re already using Google backups, ensure that App Data or Other Device Data is backed up.
- If you did not previously have Google backups enabled, check the box for App Data or Other Device Data and then tap Confirm.
- If you don’t have a backup yet, tap Back up now to create your first backup.
- Open the Duo Mobile app and tap the three lines in the top-left to open the menu.
- Tap Settings in the menu.
- Tap Duo Instant Restore.
- If this page says you have Duo accounts pending backup, try going back to the Settings app and tapping the Back up now option. Otherwise, your Duo backups should be all set.
Want to back up third-party accounts as well?If you use the Duo Mobile app for other web services like Facebook or Snapchat, you can ensure that the Automatically reconnect third-party accounts from cloud option is enabled here.
Android - Using Instant Restore
The Instant Restore feature will only work if Duo Restore is enabled on the old device (see Android – Enabling Duo Restore above).
- When you set up your new device, sign in to the Google account that you used to back up the old device.
- Choose to restore your old device backup from the cloud.
- Install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.
- Open Duo Mobile on the new device. The app should automatically restore your accounts.
Android (Legacy) - Enabling Duo Restore
This Legacy Android option does not work as well or as easily as the standard option, but has fewer requirements. If you use a PIN, password, or Pattern Unlock on your phone, you’ll have a better experience with Android – Enabling Duo Restore above.
When backing up using this method, restoring your Duo accounts to the new phone will require scanning a QR code generated from your old phone’s Duo app. If this will not be an option for you, we recommend generating a set of offline codes using the directions in this guide. This will make manually reactivating the app on your new phone much easier.
- Open the Duo Mobile app and tap the three lines in the top-left to open the menu.
- Tap Settings, and then tap Duo Restore.
Don't see Duo Restore?
Depending on how updated your phone and Duo app are, you may have to instead tap Duo Instant Restore and then Looking for Google Drive restore settings?
- Tap Backup accounts with Google Drive, and then select or add the Google account you’d like to use.
- When prompted, grant Duo Mobile permission to use Google Drive. If you don’t use any third-party accounts like Facebook or Snapchat, you should be all set.
- If you would like to back up any third-party accounts, tap Automatically reconnect third-party accounts. This will prompt you to create a recovery password.
Do not lose this password!
When migrating your accounts to a new device, you will need to enter this password to recover your third-party accounts. Duo cannot recover this password for you, so if you forget it you will need to reach out to these third-party services individually for recovery.
Android (Legacy) - Using Instant Restore
On legacy Android devices, the Instant Restore feature will only work if Duo Restore is enabled on the old device – please see Android (Legacy) – Enabling Duo Restore above. You must also have access to the Duo Mobile app on your old device. If you don’t have this access, see Manually Reactivate your Duo Device below.
If you’d like to restore third-party accounts such as Facebook or Snapchat as well, you will also need the password you created when making the backup on your old device.[/ht_message]
- On your new device, install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.
- Open the Duo Mobile app, tap I have existing accounts, and select the Google account you used to back up Duo.
Is Duo asking for a password?
If Duo Mobile asks you for a password here, it’s looking for the one you created when backing up your third-party accounts.
- When asked if you have your old phone, tap Yes, continue setup.
- On your old phone, open the Duo Mobile app, and then tap the three lines in the top-left to open the menu.
- Tap Settings. Then, under Connect a new phone, tap View QR Code.
- On your new phone, tap Scan QR Code and scan the code displayed on your old phone. Duo Mobile will locate your backed-up accounts and notify you when it successfully completes.
Third-party accounts not syncing?
If you never were asked to enter the password you created when backing up your third-party accounts, try going back to step 2 to see if trying again gives you the prompt.
Manually Reactivate your Duo Device
To reactivate Duo manually, you need to have access to the original phone number that was used with Duo or access to a device that is still able to authenticate. If you got a new phone number and cannot receive texts or calls to the old number, and you do not have another Duo device, you’ll need to get in contact with the Identity and Account Management Office so they can reset your Duo account for you.
I still have access to my original number
-
- Visit https://go.uvm.edu/multifactor and log in with your UVM NetID and password.
- You will be asked to authenticate with Duo. Click Other options.
- The Text and Call options may be available as shown below.
Not seeing text or call options?Most users cannot use telephony options to authenticate with Duo. If you don’t have the option to receive a text or call, you may have to try another method or reach out to the Identity and Account Management Office for assistance.
- Once you reach the Device Management page, you should see something similar to what is shown below. Find the device you replaced, and click I have a new phone.
- Click Get started.
- If you already have the Duo Mobile app installed on your new phone, click Next.
- Scan the QR code with the Duo Mobile app or with your phone’s camera app.
- Tap Save on your phone. Your new device is now configured for Duo.
- Visit https://go.uvm.edu/multifactor and log in with your UVM NetID and password.
I have another Duo device
- Visit https://go.uvm.edu/multifactor and log in with your UVM NetID and password.
- You will be asked to authenticate with Duo. Click Other options.
- You should see your various devices and their relevant options listed together as shown below. Use your preferred method on the secondary device to get through the prompt.
- Once you reach the Device Management page, you should see something similar to what is shown below. Find the device you replaced, and click I have a new phone.
- Click Get started.
- If you already have the Duo Mobile app installed on your new phone, click Next.
- Scan the QR code with the Duo Mobile app or with your phone’s camera app.
- Tap Save on your phone. Your new device is now configured for Duo.
I no longer have access to my original number or another Duo device
If you no longer have access to a previous multi-factor number or device, you will need to reach out to the Identity and Account Management Office for assistance.