Request Maintenance
For Non-Urgent Maintenance Requests, Get Started with Planon
For Urgent Maintenance Emergencies (e.g., floods, major leaks, power outages, elevator failures) and for maintenance needs during Off-Hours:
Call Service Operations Support (SOS) at 802-656-2560
"Off-Hours" includes days and times outside of PPD's regular business hours (Monday-Friday 7:00 am - 3:30 pm), weekends, UVM Holidays and winter break recess days.
What We Do
Physical Plant is responsible for the repair, maintenance, operation and upkeep of over 6.0 million square feet of facilities and 450 acres of grounds. The buildings we maintain range in size and complexity from classrooms, research laboratories, athletic facilities, offices, libraries, residential halls and dining facilities.
Our staff keep all building, mechanical and utilities systems in good repair, and respond quickly to the 24/7/365 emergency maintenance needs of the campus community.
We perform routine, preventive, and corrective maintenance work, as well as elective, departmental-request work. We accomplish our work using a combination of in-house personnel supplemented by contracted service providers.
About Us
Physical Plant is comprised of 120 technically proficient and customer-focused staff members who work in a variety of skilled, mechanical and building maintenance trades. Maintenance personnel are organized into geographic Zones which service a specific grouping of buildings and into functional crews which service specialty components or centralized systems.
- Zone Maintenance
- Davis Zone
- Medplex Zone
- South (includes former Trinity Zone)
- Utilities Zone
- District Energy Plant
- Utilities Distribution
- Off-Shift Maintenance
- Central Services
- Grounds Maintenance
- Material Management Warehouse
- Service Operations Support (SOS)
Contact Information
General Inquiries
For non-urgent matters and general inquiries about Physical Plant services:
Email sos@uvm.edu
Note: The SOS email account is only monitored during regular business hours (Monday-Friday 7:00 am-3:30 pm)
For urgent matters and Off-Hours support:
Phone 802-656-2560
Note: The SOS phone line is answered during off-hours by the Central Utility Plant Operators who serve campus 24/7/365. "Off-Hours" includes days and times outside of PPD's regular business hours (Monday-Friday 7:00 am - 3:30 pm), weekends, UVM Holidays and winter break recess days.
PPD Director and Zone Maintenance
| Name | Title | Email Address | Phone |
|---|---|---|---|
| Eric Berliner | Director of Physical Plant | Eric.Berliner@uvm.edu | 802-656-8212 |
| Adam Holmes | Asset Coordinator | Adam.Holmes@uvm.edu | 802-656-2174 |
| Michael O'Brien | Manager, South Zone and Trinity Zone | Michael.C.OBrien@uvm.edu | 802-656-6668 |
| Michael Enos | Manager, Davis Zone | Michael.Enos@uvm.edu | 802-656-0716 |
| Adis Seferagic | Manager, Utilities Zone | Adis.Seferagic@uvm.edu | 802-999-5070 |
| Charles "Chuck" Norton | Manager, Building Automation Controls | Charles.Norton@uvm.edu | 802-656-8661 |
| Andrew Chamberlin | Manager, Medplex Maintenance Zone | Andrew.R.Chamberlin@uvm.edu | 802-656-8408 |
PPD Central Services
| Name | Title | Email Address | Phone |
|---|---|---|---|
| Matt Walker | Manager | Matthew.Walker@uvm.edu | 802-656-3862 |
Service Operations Support (SOS)
SOS is the center of communications and work control for Physical Plant. The SOS team monitors incoming service requests that are submitted through Planon and monitors the SOS email during regular business hours of operation Monday-Friday 7:00 a.m. - 3:30 p.m.
| Name | Title | Email Address | Phone |
|---|---|---|---|
| Jodi Barrows | Service Operations Support Generalist | Joanne.Barrows@uvm.edu | 802-656-8663 |
| Tammy Duncan | Service Operations Support Generalist | Tammy.Duncan@uvm.edu | 802-656-8666 |
For non-urgent matters and general inquiries about Physical Plant services:
Email sos@uvm.edu
Note: The SOS email account is only monitored during regular business hours (M-F 7:00 am-3:30 pm)
Material Management Warehouse
Materials Management (MMW) supports our maintenance crews with procurement and inventorying of stock and special purchase supplies. MMW maintains a small warehouse of often-used materials and supplies at 284 East Avenue building and makes a daily delivery of supplies to each maintenance zone.
Email: mmw@uvm.edu
Phone: 802-656-5729
| Name | Title | Phone | |
|---|---|---|---|
| John Leduc | MMW Warehouse Supervisor | John.LeDuc@uvm.edu | 802-656-5729 |
| Sidney Wright | Stock Inventory Clerk | Sidney.Wright@uvm.edu | 802-656-5729 |
| Kelly Medlar | MMW Materials Specialist | Kelly.Medlar@uvm.edu |
Vision and Mission
Our vision is to build and maintain an inclusive, sustainable and cost effective organization to meet the needs of our campus partners and community.
- Ensure our vision, mission and goals align with Facilities Management and University needs
- Be responsive/adaptive to the changing needs of the University, our campus partners and community
- Be cost effective and operationally efficient (i.e. balancing in house labor and contractors)
- Provide seamless business operations across all functions/departments within FM (to eliminate “silos”)
- Measure performance and use data to understand effects of change
- Provide continuity of service to the campus (through succession planning, transition of workload, and system redundancy)
- Focus on inclusivity in all recruitment/retention and professional development activities
- Be transparent and open in communications
Departmental Goals
- Implement data driven decision making processes (i.e. Condition assessments, labor data, etc.)
- Instill consistent practices across all facets of the organization (i.e. standardization of parts and practices)
- Improve transparency and communication to all employees
- Enhance employee accountability
- Measure and track organizational performance through quantitative metrics (KPI’s)
- Be responsive to Customer/Partner needs and desires (i.e. Service Level Agreement)
- Transform organization from Reactionary to Predictive and Preventative
- Continue to develop and implement adaptable and flexible staffing models to meet operational needs
- High level of customer satisfaction and relations/follow-up – campus partner interaction and feedback
- Enhance and make available professional development opportunities for employees
- Continue to make workplace safety a priority