Supporting Your Student
I have a concern about my student's experience at UVM. Who can I speak to for assistance and information?
If you are concerned about a situation, please encourage your student to speak to a student services professional in the appropriate college, school, or office to try to resolve the concern. For example, if your student has a question about the residence halls, please contact the Department of Residential Life. Likewise, if your student has a concern about the conduct process, please contact the Center for Student Conduct.
If you feel that your concern has not adequately been addressed, we encourage you to call us (802-656-3380) or email our office. We will do our best to provide you with information and address your concern.
Urgently worried about your student? Fill out a CARE Form to be connected to the UVM Care Team for assistance.
What if my student needs to withdraw from school?
If your student has to withdraw from school, they must contact their college or school's Dean’s Office where support staff can explain the withdrawal process.
- Agriculture and Life Sciences: 802-656-2980
- Arts and Sciences: 802-656-3344
- Continuing and Distance Education: 802-656-2085
- Education and Social Services: 802-656-3468
- Engineering and Mathematical Sciences: 802-656-3392
- Grossman School of Business: 802-656-4015
- Nursing and Health Sciences: 802-656-3858
- Rubenstein School: 802-656-2675
My student is going through the campus conduct process. Where can I get more information about this?
Please visit the Center for Student Conduct website regarding any questions related to your student's conduct process. Your student will need to complete a Waiver of Confidentiality before the staff in the Center can speak to you about the specifics of your student’s situation.
Records, Rights, and Important Dates
Student Records and Deadlines
Student Records
The Vice Provost and Dean of Students office receives calls from parents who want to know specific information about their student's academic or behavioral record (grades, class schedule, advisors, etc). University staff-members are constrained in what they can share with parents, absent consent of the student, by the Family Educational Rights and Privacy Act. Information on how students may inspect and review their records is detailed in the University’s FERPA Rights Disclosure Policy (PDF).
Deadlines
If your student needs to drop, add or withdraw from a course, please see the Registrar’s Office website for the actual dates. If you need information regarding tuition refund timelines and questions about financial aid, please visit the Student Financial Services website.

Supporting our Catamount Families
The Catamount Family Experience is overseen by the Division of Student Affairs and offers a wide range of resources, tools, and engagement opportunities for all undergraduate parents and families.
Explore the Catamount Family Experience