Voice Services
VeraSMART Service Requests
All Moves, Adds, and Change Service Requests are submitted by using our VeraSMART system. You must be an authorized user to submit a work order in VeraSMART. Please email telreq@uvm.edu to request access. The request must be approved by a Business Manager. An email will be sent with instructions of how to properly enter a ticket. Once you have created your work order in VeraSMART, you will receive a work order number which you will need if you have any questions.
Cisco System and Telephones
Cisco phones are $285.00 per phone and initial telephone and voicemail setup will be done by telecommunications. After the initial set-up and installation, individuals will be able to change their voicemail password and to access their voicemail through the web.
Jabber Client
A Jabber client would be downloaded directly onto the users computer and a 656-xxxx number assigned. Voicemail is available with this option. To request a Jabber client or a Jabber change please have your departmental authorized user submit a VeraSMART phone / data / budget work order.
Automatic Call Distribution (ACD)
An ACD allows multiple callers to simultaneously dial in on one phone line and each call will be distributed automatically to various numbers in the department.. If no phone line is available, each caller will be placed on hold and into a queue. The calls will be distributed to the first available agent. The hourly labor rate is applied to the initial setup and programming. To request an ACD be designed or changed, please submit a VeraSMART Phone / Data / Budget Order request.
Automatic Attendant (Phone Tree)
A Phone Tree allows the phone to be answered automatically and the caller would be given a choice of options to direct themselves to the correct phone line. To request an Auto Attendant, please submit a VeraSMART Phone / Data / Budget Order request. Please indicate how you would like the application to work. The hourly labor rate is applied to setup this service. We will use your email address to contact you for questions. Once it is designed, we will ask you to test the menu for any changes needed.
Cisco Voicemail passwords
Log into MyVoicemail with your UVM netID and password.
Long Distance Access Codes
Long Distance Code Change
Starting July 1, 2025 Cisco VOIP/Jabber users will no longer need to use long distance codes from their UVM designated phone numbers for calls made within the United States. Nortel phone users are still required to use their assigned long-distance code per usual. Public phones, such as those available for safety reasons and/or not assigned to an individual or department, will be for local calling only. The dialing sequence will remain the same just no code will be needed at the end of the numbers. All International Calls will still need a Long Distance Code.
Long Distance Calling Sequence: 80-1-area code-xxx-xxxx
International Calling Sequence: 80 + 011 + country code + city code + phone number, at beeps enter code then #
Please note UVM policy is: Long Distance calls using long distance codes are for UVM business only.