Voice Services

The Telecommmunications infrastructure that TNS maintains is roughly the size of a small city.  The Telcom staff maintains and supports:

  • 5000 telephones
  • the "frame" of the telephones
  • a PBX system
  • a Voicemail system
  • Call recording for 911

We provide call center applications like Automatic Call Distribution and Automatic Attentdant to departments such as Admissions, Financial Aid, the Student Health Center and the ETS Helpline.

We are currently in the process of migrating the current PBX to a Voice Over Internet Protocol (VOIP) system.  There is no charge to convert to VoIP.  The monthly cost will remain the same.  Please refer to VoIP Conversion for more information

Phone Troubles

We try to resolve all troubles within 1 - 2 business days. 

Cisco Phones:  Please call 656-4900 or email cucm-help@uvm.edu

VeraSMART

All Voice Service Requests are Submitted by using our VeraSMART system.  You must be an authorized user to submit a work order in VeraSMART. Once you have created your work order in VeraSMART, you will receive a work order number which you will need if you have any questions.

Forgotten CISCO Voicemail Box Password

You can reset your Cisco voicemailbox password by using the link below.

Log into MyVoicemail with your UVM netID and password.

Cisco System and Telephones

Cisco phones are $285.00 per phone and initial telephone and voicemail setup will be done by telecommunications. After the initial set-up and installation, individuals will be able to change their voicemail password and to access their voicemail through the web.

Jabber Client

A Jabber client would be downloaded directly onto the users computer and a 656-xxxx number assigned.  Voicemail is available with this option.  To request a Jabber client or a Jabber change please submit a VeraSMART phone work order.

Long Distance Access Codes
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Please note UVM policy: Long Distance calls using long distance codes are for UVM business only.

If you require a long distance access code, please have you department manager submit a VeraSMART Phone Order request.  You MUST specify if the code needs to grant international access.

To place a long distance phone call:
Dial 80 + 1 + area code + phone number, at beeps enter your code then #.

To place an international call:
Dial 80 + 011 + country code + city code + phone number, at beeps enter code then #

Please note UVM policy is: long distance calls using long distance codes are for UVM business only.

Automatic Call Distribution (ACD)
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An ACD allows multiple callers to simultaneously dial in on one phone line and each call will be distributed automatically to various numbers in the department..  If no phone line is available, each caller will be placed on hold and into a queue.  The calls will be distributed to the first available agent.  The hourly labor rate is applied to the initial setup and programming.  To request an ACD be designed or changed, please submit a VeraSMART Phone Order request.

Automatic Attendant (Phone Tree)
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A Phone Tree allows the phone to be answered automatically and the caller would be given a choice of options to direct themselves to the correct phone line.  To request an Auto Attendant, please submit a VeraSMART Phone Order request. Please indicate how you would like the application to work. The hourly labor rate is applied to setup this service.  We will use your email address to contact you for questions.  Once it is designed, we will ask you to test the menu for any changes needed.