If you’re experiencing issues with your Microsoft Teams client, clearing the cache may help.
macOS: Clear Teams Cache
- Fully close Microsoft Teams.
- Right click the Microsoft Teams icon in your dock, then click Quit.
- Right click the Microsoft Teams icon in your dock, then click Quit.
- Open Finder, then click Go and select Go to Folder…
- Copy and paste the following into the Go to Folder box, then click Go:
~/Library/Application Support/Microsoft
- Right click the Teams folder, then click Move to Trash.
- Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.
Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry. Right (two finger) click this item and select the delete option, then close the Keychain Access app. - Relaunch Microsoft Teams. You should now be prompted to sign back into Teams. Please see the instructions at the start of this article.
Windows: Clear Teams Cache
- Fully close Microsoft Teams and Outlook.
- Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
In Outlook, select the File menu and choose Exit.
- Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
- While holding the Windows ([icon name=”windows” class=”” unprefixed_class=””]) key, press R to open Windows Run, then copy and paste the following into the box and click OK:
%appdata%\Microsoft
- Find the Teams folder, then right click it and select Delete.
- Relaunch Microsoft Teams. You should now be prompted to sign back into Teams. Please see the instructions at the start of this article.