There are many benefits of using CTP such as:
- Fulfilling UVM’s duty of care requirements and enabling the discontinuation of the Travel Authorization process in PeopleSoft effective 4/1/2024.
- Providing our faculty and staff with personalized assistance, 24/7 support, and a dedicated account manager to address any travel-related inquiries or concerns.
- Allowing employees to enter their frequent flier information and earn points for flights booked through CTP.
- Offering reduced fares. NOTE: When booking online, the only cost for CTP services is a $5 per ticket administrative fee.
- Ensuring compliance with the Fly America Act for those using federal funds
- Facilitating group travel reservations.
- Allowing UVM employees to use this booking tool to arrange travel for visitors, guest speakers, applicants, etc.
- Tracking unused tickets and transferring the ticket to another UVM employee.
Contact Information for CTP
Online Support Team:
Phone: 877-208-1396
Email: na.online@travelctm.com
Hours: 8:00 AM – 8:00 PM ET, Monday – Friday
CTP’s online support is complimentary.
To work with an agent, they may be reached at:
Phone: 888-491-6735 / 531-242-6605
Email: uvm@ctptravelservices.com
Hours: 9:00 AM – 7:00 PM ET, Monday – Friday
After Hours: 7:00 PM – 9:00 AM ET, Monday – Friday, Weekends & Holidays
To call or email your agent team during normal business hours is complimentary. We do assess a CTP service fee when you ticket a reservation with a CTP agent ($25 domestic and $27 international), and there is a service fee to call the After Hours emergency team ($16 per call).
For questions about UVM’s interaction with CTP and UVM Travel policy, email Travel@uvm.edu
Timeline and Training Information
- UVM's partnership with CTP went into effect as of 2/7/2024.
- Please note that using CTP to purchase all UVM airline tickets and rental car reservations is mandatory as of 5/15/2024.
- View the full recording of the CTP training below:
How to Use CTP
- Access the online booking tool, Lightning, with your UVM netID and password
- Download the CTP Mobile app from the Apple Store or Google Play and login with your UVM netID and password to book, manage, and get travel updates on the go
- Use the Lightning portal to book travel needs including airfare and car rentals
- Arrange and book group travel
- The traveler or their delegate (e.g., department administrative staff) is responsible for booking travel using the new CTP travel agency.
- See the Travel Policy for a definition of "Eligible Travelers" for expense reimbursement and full details of allowable and unallowable expenses for airfare, lodging, car rentals, and other ground transportation.
- See the Automobile Rental University Operating Procedure (PDF) and UVM's contracted suppliers for more details about car rentals.
- A University Purchasing Card (PurCard) should be used whenever possible.
- For conference registrations, if a PurCard is not accepted or available for payment, please submit a Check Request Form to the Disbursement Center for pre-payment. Payments made with personal funds will be reimbursed after the conference has occurred.
- If a traveler chooses to pay for travel arrangements personally instead of using a UVM PurCard, they will be reimbursed only after returning from the trip.
Flights - Seat Selection and Boarding Passes
- Seat Selection with CTP Lightning Tool - As the arranger, you may select specific seats for your travelers on the seat map; OR you may skip selecting specific seats, and CTP will automatically select seats based on the requests notated in their profile.
- Boarding Passes - On the itinerary in CTP Lightning, there is a Check In Now button, available 24 hours before departure. Clicking this link will bring you to the airline’s website, where you can proceed with obtaining boarding passes. Alternatively, you can download the specific airline’s mobile app to obtain boarding passes.
Vehicle Rentals
The University’s auto rental contracts are for domestic vehicle rental only. If you need to rent a vehicle when traveling abroad, you do not need to go through CTP.
International Travel
- International Travel with Multiple Stops -
- CTP encourages travelers / travel arrangers to utilize the CTP travel agents to book complex international travel (complex is defined as more than one destination / multiple stops). This is because CTP agents are able to creatively fare and ticket which an online booking tool cannot do (such as; around the world, point-to-point, through fares, open jaws, ticketing in different currencies, etc.).
- In addition, CTP agents provide consultation. For instance, if you are connecting through Johannesburg, South Africa, the airlines cannot legally ticket a schedule that is under 50 minutes connection time. However, our agents would advise a schedule with at least a 2.5 hour layover, as the customs in Johannesburg can often get messy and time consuming. They will also advise you if you are using multiple carriers when the baggage will be tagged all the way to your final destination, and when you will need to pick-up your baggage and re-check them.
- Furthermore, when you book an international travel reservation with the CTP agents, it is automatically sent to their International Rate Desk (IRD). IRD is made up of only CTP’s most senior and experienced international agents, and they quality control the original travel agent’s work to ensure that a more creative faring or different routing was not available that would save additional time and dollars.
- Intra-Country Flights Abroad – If you traveling abroad, and need flights within that country, please contact a CTP travel agent to assist you with those in-country connections. They work with partner agencies in other countries to be able to meet these needs.
- Vehicle Rental in CTP – The University’s auto rental contracts are for domestic vehicle rental only. If you need to rent a vehicle when traveling abroad, you do not need to go through CTP.
