Reactivating the Duo Mobile App

On an iOS device, there are only two things you need to do to enable Duo Restore:

• Ensure that you’re running an updated version of the Duo Mobile app
• Back up your device to iCloud with iCloud Keychain enabled

As long as these conditions are met, iCloud will automatically back up your UVM Duo account nightly.

The Instant Restore feature will only work if Duo Restore is enabled on the old device (see iOS – Enabling Duo Restore above).

1. On your new device, sign in to iCloud and Restore your device from an iCloud backup.
2. Make sure iCloud Keychain is enabled on the new device.
3. Install the Duo Mobile app (published by Duo Security LLC) from the App Store.
4. Open the Duo Mobile app and tap Continue. Duo Mobile should automatically locate your iCloud backup and migrate your Duo accounts to the new device.
5. Duo will send a push notification to your old device stating that your account was migrated to a new device. Tap Yes to confirm this and to deactivate the account on the old device.

Automatic backups require that your device has a PIN, password, or pattern unlock. If you can’t use these unlock options on your device, please see Android (Legacy) – Enabling Duo Restore below.

1. Locate the Backup page in your Settings app.
2. If you’re already using Google backups, ensure that App Data or Other Device Data is backed up.
3. If you did not previously have Google backups enabled, check the box for App Data or Other Device Data and then tap Confirm.
4. If you don’t have a backup yet, tap Back up now to create your first backup.
5. Open the Duo Mobile app and tap the three lines in the top-left to open the menu.
6. Tap Settings in the menu.
7. Tap Duo Instant Restore.
8. If this page says you have Duo accounts pending backup, try going back to the Settings app and tapping the Back up now option. Otherwise, your Duo backups should be all set.
   Want to back up third-party accounts as well?

   If you use the Duo Mobile app for other web services like Facebook or Snapchat, you can ensure that the Automatically reconnect third-party accounts from cloud option is enabled here.

The Instant Restore feature will only work if Duo Restore is enabled on the old device (see Android – Enabling Duo Restore above).

1. When you set up your new device, sign in to the Google account that you used to back up the old device.
2. Choose to restore your old device backup from the cloud.
3. Install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.
4. Open Duo Mobile on the new device. The app should automatically restore your accounts.

This Legacy Android option does not work as well or as easily as the standard option, but has fewer requirements. If you use a PIN, password, or Pattern Unlock on your phone, you’ll have a better experience with Android – Enabling Duo Restore above.

1. Open the Duo Mobile app and tap the three lines in the top-left to open the menu.
2. Tap Settings, and then tap Duo Restore.
   Don't see Duo Restore?

   Depending on how updated your phone and Duo app are, you may have to instead tap Duo Instant Restore and then Looking for Google Drive restore settings?

3. Tap Backup accounts with Google Drive, and then select or add the Google account you’d like to use.
4. When prompted, grant Duo Mobile permission to use Google Drive. If you don’t use any third-party accounts like Facebook or Snapchat, you should be all set.
5. If you would like to back up any third-party accounts, tap Automatically reconnect third-party accounts. This will prompt you to create a recovery password.
   Do not lose this password!

   When migrating your accounts to a new device, you will need to enter this password to recover your third-party accounts. Duo cannot recover this password for you, so if you forget it you will need to reach out to these third-party services individually for recovery.

1. On your new device, install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.
2. Open the Duo Mobile app, tap I have existing accounts, and select the Google account you used to back up Duo.
   Is Duo asking for a password?

   If Duo Mobile asks you for a password here, it’s looking for the one you created when backing up your third-party accounts.

3. When asked if you have your old phone, tap Yes, continue setup.
4. On your old phone, open the Duo Mobile app and tap the three lines in the top-left to open the menu.
5. Tap Settings, then under Connect a new phone tap View QR Code.
6. On your new phone, tap Scan QR Code and scan the code displayed on your old phone. Duo Mobile will locate your backed-up accounts and notify you when it successfully completes.
   Third-party accounts not syncing?

   If you never were asked to enter the password you created when backing up your third-party accounts, try going back to step 2 and see if trying again gives you the prompt.

1. Visit https://go.uvm.edu/multifactor and log in with your UVM NetID and password.
2. Click Activate/Manage Duo Security.
3. You will be asked to authenticate with Duo. Click Other options.
4. The Text and Call options should be available as shown below.
   Not seeing text or call options?

   Users in certain roles have stricter security policies. If you don’t have the option to receive a text or call, you may have to try another method.

5. Once you reach the Device Management page, you should see something similar to what is shown below. Delete the current device using the Delete button to the right of the entry.
6. Click the Back to menu button to go back to the device management menu.
7. Click the Add device button to create a new device listing.
8. Fill out the device’s Type, Platform, and Phone number as accurately as you can, and then click the Add Device button at the bottom of the form.
9. You should now receive two text messages to the number you set in the form. The first is a link to download the Duo app from the relevant app store for your phone type. If you already have the Duo app installed, you can ignore this. The second message has your activation link. Tap this link, and if your phone asks if you want to open the Duo app, accept this request.
   Double-check these texts

   Since the two text messages get sent at the same time, in some cases your phone might receive them out of order. Make sure you click the link in the message that says “activate”, as just clicking the link to download the Duo app won’t fully set up the app.

10. You should now see a tile in your Duo app that looks like the one below. If it is there, you should be all set to request and receive push notifications again.
    If you see two University of Vermont tiles, one likely says it is disconnected and/or is not offering the 6-digit code as shown above. You can click the three dots as shown at the top right of the tile and select Delete, as this is just a remnant of the previous Duo connection.

1. Visit https://go.uvm.edu/multifactor and log in with your UVM NetID and password.
2. Click Activate/Manage Duo Security.
3. You will be asked to authenticate with Duo. Click Other options.
4. You should see your various devices and their relevant options listed together as shown below. Use your preferred method on the secondary device to get through the prompt.
5. Once you reach the Device Management page, you should see something similar to what is shown below. You can delete the old device using the Delete button to the right of the entry. If the old device uses the same phone number as the new device, you must delete it before attempting to add the new device.
6. Click the Back to menu button to go back to the device management menu.
7. Click the Add device button to create a new device listing.
8. Fill out the device’s Type, Platform, and Phone number as accurately as you can, and then click the Add Device button at the bottom of the form.
9. You should now receive two text messages to the number you set in the form. The first is a link to download the Duo app from the relevant app store for your phone type. If you already have the Duo app installed, you can ignore this. The second message has your activation link. You can click this link, and if your phone asks if you want to open the Duo app, accept this request.
   Double-check these texts

   Since the two text messages get sent at the same time, in some cases your phone might receive them out of order. Make sure you click the link in the message that says “activate”, as just clicking the link to download the Duo app won’t fully set up the app.

10. You should now see a tile in your Duo app that looks like the one below. If it is there, you should be all set to request and receive push notifications again.
    If you see two University of Vermont tiles, one likely says it is disconnected and/or is not offering the 6-digit code as shown above. You can click the three dots as shown at the top right of the tile and select Delete, as this is just a remnant of the previous Duo connection.

If you no longer have access to a previous multifactor number or device, you will need to reach out to the Identity and Account Management Office for assistance.