Consumer Assistance Program : University of Vermont
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Consumer Hotline:  Toll Free In VT (800)649-2424 or (802) 656-3183

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Toll-free: 888-382-1222 (TTY 866-290-4236), from the number they wish to register.

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Tax Payer Identity Theft

In 2012, 43% of identity theft complaints reported to the Federal Trade Commission were specific to tax identity theft.  If you find you too have encountered this problem, the IRS has established the "Taxpayer Guide to Identity Theft" and additional resources for you. Suspected victims should contact the IRS Identity Protection Specialized Unit at 800-908-4490 and fill out the IRS Tax ID Theft Affidavit, Form 14039.  The IRS has said that victims will likely see their refunds delayed for an extended period of time (typically about 180 days) in order to resolve the issue.  The IRS informs that individuals need to continue to file their tax return while an identity theft case is open.  If you experience continued difficulty in resolving the issue, you may also contact the Taxpayer Advocate Service at 877-777-4778

For more information, please visit the links under the title "Tax ID Theft Resources" on the right sidebar.

What is CAP?

The Office of the Attorney General's Consumer Assistance Program (CAP) helps Vermonters solve disputes with businesses, protect themselves from fraud and access available services. In partnership with UVM, CAP operates a consumer hotline, mediates consumer disputes with businesses, tracks fraud and scam complaints and recovers thousands of dollars yearly for consumers.  

CAP accepts complaints in writing via our on-line form, e-mail, or mail.  Please note that any information you submit to our office is public record and will be FORWARDED TO THE BUSINESS named in your complaint.  When writing to us, please be sure to provide us with a brief summary of your complaint, your mailing address and daytime telephone number, and the address and phone number for the business named in your complaint.  If you send us any documents, please send us copies only, as we may not be able to return documents submitted to our office.

Vermont consumers can contact the Consumer Assistance Program with any questions, concerns or requests for more information toll free in Vermont at (800) 649-2424 or at (802) 656-3183, or visit our website at

I received a phone call....

Receive a phone call that concerns you? Click here to find out more about collection calls, telemarketing calls, charitable solicitations and telephone scams.  

I got a letter in the mail....

Unexpected check in the mail?  Want to stop collection notices?  Click here to find out more about solicitations, scams and other problems in the mail.

I'm having trouble with a business....

Trouble with a product or service? Paid someone to work on your home and now they won't show up?  Click here to find out more about your rights as a Vermont consumer.

  • Consumer Assistance Program, 146 University Place, Burlington, VT 05405
  • Email:
  • Toll Free in Vermont: (800)649-2424
  • Outside of Vermont: (802)656-3183
  • FAX: (802)656-1423

Last modified April 23 2014 12:14 PM

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