Oversee and provide leadership in facilitating development, implementation and advanced technical support services related to networks, servers, personal computing devices and software systems to influence, define and support University information technology goals.

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Oversee and provide leadership in facilitating development, implementation and advanced technical support services related to networks, servers, personal computing devices and software systems to influence, define and support University information technology goals; use judgment in determining work priorities, solving problems, and in administration of operational and technical processes and procedures; develop information technology systems; perform requirements analysis and process redesign; provide solutions and project leadership to enhance functionality and ensure administrative/operational integration; develop and maintain complex applications, hardware and software, network interfaces, and storage and backup facilities; oversee and monitor operation and performance of large-scale or University-wide information technology systems to ensure system integrity.

Respond to and resolve computer-related inquiries; serve as a resource to internal and external constituents; provide guidance, investigate and resolve malfunctions and problems, and perform highly skilled assessment; provide complex hardware, software, network, system, and web design support and advanced programming for a broad range of hardware/software environments; advise users in implementation and use of new or shared technologies; conceptualize, develop, and implement complex solutions or project specifications, that may have University-wide or external impact, within industry standards and based on a thorough knowledge and understanding of University policies, procedures, and guidelines. 

Provide advanced technical support services; install and maintain server and host operating systems, coordinate training, and administer system security; coordinate vendor relations, negotiations, and contracts.

Coordinate and/or oversee support activities for implementation of complex procedural and/or system enhancements, solutions, or modifications; oversee budgetary or acquistion processes; prepare documentation and provide administrative reports related to protocols and procedures. 

May provide administrative supervision to University staff and/or functional supervision to designated employees and/or affiliates.

Education and experience equivalent to:

Bachelor's degree in an information technology field and four to five years' related or specialized experience required.