This job standard is part of a career progression within the Information Technology Professional Series consisting of Information Technology Professional and Information Technology Professional Senior.
| Job Family | Professional |
|---|---|
| Series | Information Technology Professional |
| FLSA | Exempt |
| Job Code | 3251 |
| Union Status |
Job Overview
Provide technical support and perform analysis related to implementation and operation of networks, servers, personal computing devices, software systems, and services in support of University information technology.
Typical Functions
The duties listed are not all-inclusive. Duties assigned to individual employees may vary.
Provide technical support and perform analysis related to implementation and operation of networks, servers, personal computing devices, software systems, and services in support of University information technology; use judgment in determining work priorities, solving problems, and applying technical solutions; assess user needs, analyze data, program, and system requirements, and provide recommendations/modifications to enhance functionality; test, install, configure, and optimize network hardware and software; develop, code, implement, and maintain application software and monitor operation and performance of information technology systems to maximize system integrity.
Respond to and resolve computer-related inquiries; serve as a resource to internal and external constituents; provide guidance, investigate, and resolve malfunctions and problems; perform skilled assessment, diagnostics, and/or repair of equipment/computer components; perform software/hardware maintenance, troubleshooting, and programming; provide end-user and web design support; assist in, develop, and implement standard solutions within industry standards and based on a comprehensive knowledge and understanding of University policies, procedures, and guidelines.
Provide technical support services; monitor system security and accounts, create and implement testing plans and maintain peripherals.
Coordinate and provide support activities for implementation of procedural and/or system enhancements, solutions, or modifications; deploy hardware, software, and network components; may oversee and perform data administration, administrative, budgetary, and acquistion processes.
May provide functional supervision to designated employees and/or affiliates.
Minimum Qualifications
Education and experience equivalent to:
Bachelor's degree in an information technology field and one to three years' related or specialized experience required.