| Nature of Work |
- Perform routine materials maintenance and customer service in support of service functions
- Use detailed methods
- Influence primarily limited to context of position
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- Perform customer assistance in support of service functions
- Use detailed methods
- Influence primarily limited to context of position
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- Perform routine to general materials acquisition and maintenance and provide customer assistance in support of service functions
- Use some judgment in determining work methods
- Influence primarily limited to context of position, but may have short-term impact on area operations
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- Perform general to specialized materials acquisition and maintenance and provide customer assistance in support of service functions.
- Use judgment in solving problems and determining work methods.
- May have short-term impact on area operations
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- Perform specialized materials acquisition and maintenance, and provide customer assistance in support of service functions
- Use judgment in solving problems and determining work methods.
- May have short-term impact on area operation
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- Provide operational and staffing oversight, perform specialized materials acquisition and provide customer assistance in support of service functions
- Use judgment in prioritization of work tasks and decisions regarding application of organizational procedures.
- Impacts area operations with possible University wide consequences
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| Expertise |
- Process invoices, sort and prepare merchandise, supplies, and inventories for distribution, maintain supply areas and displays, stock and clean shelves, locate misplaced items and make minor repairs to damaged materials.
- Provide customer assistance and respond to and refer routine inquiries; locate materials; perform sales transactions.
- Operate and assist in basic maintenance of equipment specific to a designated work area.
- Maintain records and complete related forms; use standard software applications.
- May operate University vehicle on/off campus.
- Work within established guidelines.
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- Process invoices, sort and prepare materials; maintain areas and displays.
- Respond to and refer inquiries; perform transactions, process special requests and deliver or assist in customer obtaining items.
- Operate and assist in basic maintenance of equipment specific to a designated work area.
- Maintain records and complete related forms; use standard software applications.
- May operate University vehicle on/off campus.
- Work within established guidelines.
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- Prepare merchandise, supplies, mail and inventories for distribution, shelving and display; locate misplaced items; select and determine requirements of specific merchandise
- Provide customer assistance and respond to routine and general inquiries and provide information regarding operational procedures; locate and provide materials, and perform sales transactions
- Operate and assist in maintenance/repairs of equipment specific to a designated work area.
- Maintain, process and verify related forms; use standard software applications.
- May operate a University vehicle.
- Use general knowledge of University processes and procedures
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- Oversee receipt, storage, distribution and inventory; select and determine requirements of specific merchandise
- Provide customer assistance and respond to general to complex inquiries; convey operational procedures, locate and provide materials, perform sales transactions and specialized services
Operate and maintain/repair equipment specific to designated work area.
- Maintain, process and verify related forms; use standard software applications.
- May operate a University vehicle.
- Use comprehensive knowledge of University processes and procedures.
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- Oversee receipt, storage, distribution and inventory; select and determine requirements of specific, technical merchandise; maintain supply areas and displays and process software licensing documents.
- Provide customer assistance, respond and provide follow-up to primarily technical inquiries related to computer software and peripherals; convey operational procedures, locate and provide materials, and perform sales transactions and specialized services.
- Operate standard equipment and provide routine support of technology systems.
- Maintain, process and verify departmental forms; use standard software applications.
- May operate a University vehicle.
- Use comprehensive knowledge of University processes and procedures.
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- Perform acquisition of highly specialized supply, material, merchandise and equipment inventories; ensure compliance with specific regulations; monitor security and maintenance of inventory and equipment.
- Provide customer assistance: respond to complex inquiries, serve as liaison with internal and external constituents and provide problem resolution
- Coordinate area specific services and special projects; design material displays, develop promotional and/or area pamphlets.
- Maintain records, track inventory and assist in budget development and administration; generate reports utilizing standard software applications
- May operate a University vehicle.
- Use thorough knowledge of University guidelines and external procedures.
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| Interaction |
- Provide customer assistance
- Respond to and refer routine inquiries
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- Provide customer assistance
- Respond to and refer routine inquiries
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- Provide customer assistance
- Respond to general inquiries and provide information regarding operational procedures base
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- Provide customer assistance
- Respond to specialized inquiries and convey operational procedures
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- Provide customer assistance
- Respond to and provide follow up to primarily technical inquiries related to computer software and peripherals
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- Provide customer assistance
- Respond to complex inquiries
- Serve as liaison with internal and external constituents and provide problem resolution
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| Supervision |
- May provide functional supervision to designated employees and/or affiliates
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- Provide functional supervision to designated employees and/or affiliates
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- Provide administrative supervision to University staff and functional supervision to designated employees and/or affiliates
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| Conditions |
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- Specific physical requirements may apply based on specific job functions.
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| Minimum Qualifications |
- High School diploma required.
- Valid Vermont driver's license or ability to obtain and driver's check may be required
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- High School diploma, and up to one year of experience required.
- Valid Vermont driver's license or ability to obtain and driver's check may be required
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- High School diploma, one year experience required.
- Valid Vermont driver's license or ability to obtain and driver's check may be required
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- High School diploma, two years experience required.
- Valid Vermont driver's license or ability to obtain and driver's check may be required
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- High School diploma, three years experience and knowledge of computer software and systems required.
- Valid Vermont driver's license or ability to obtain and driver's check may be required
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- Associate’s degree, two to three years related experience and knowledge of computer software applications required
- Valid Vermont driver's license or ability to obtain and driver's check may be required
- Specialized certification may be required
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