| Nature of Work |
- Provide technical support and perform analysis related to implementation and operation of networks, servers, personal computing devices, software systems, and services in support of University information technology
- Use judgment in prioritizing work, solving problems, and applying technical solutions
- Influence area operations
| - Oversee and provide leadership in facilitating development, implementation and advanced technical support services related to networks, servers, personal computing devices and software systems to influence, define and support University information technology goals
- Use judgment in prioritizing work, solving problems, and applying technical solutions
- Influence operations in multiple areas
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| Expertise |
- Provide technical support services; monitor system security, create testing plans, maintain peripherals
- Investigate problems and perform skilled assessment, diagnostics, repair, maintenance and programming
- Assist in and develop standard solutions
| - Provide advanced technical support; install and maintain operating systems, coordinate training, vendor relations, negotiations and contracts
- Investigate problems, perform highly skilled assessment and complex hardware, software, network, system and web design and advanced programming
- Conceptualize, develop, and implement complex solutions
- Oversee budgetary or acquisition process
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| Interaction |
- Respond to and resolve computer-related inquiries, serve as resource to internal constituents, and provide end user support and guidance
- Use comprehensive knowledge and understanding of University policies, procedures, and guidelines
| - Respond to and resolve computer-related inquiries, serve as resource to internal and external constituents; provide end user support, advise and guidance
- Use thorough knowledge and understanding of University policies, procedures, and guidelines
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| Supervision |
- May provide functional supervision to non-exempt and student employees
| - May provide administrative or functional supervision to non-exempt and student employees
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| Conditions |
- Occasional lifting up to 25 lbs may be required
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| Minimum Qualifications |
- Bachelor's degree in an information technology field and one to three years' related or specialized experience
| - Bachelor's degree in an information technology field and four to five years' related or specialized experience
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