Provide routine technical assistance related to computer systems/components in support of computer operations for a designated area.

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Provide routine technical assistance related to computer systems/components in support of computer operations for a designated area; use judgment in corrective action within the context of detailed departmental guidelines; adjust parameters, ensure peripheral devices operate properly and  troubleshoot problems.  

Respond to inquiries and serve as first level support to users based on a comprehensive knowledge and understanding of departmental processes and procedures.

Perform technical support: operate, inventory and set up computers; coordinate software upgrades, perform procedures required for systems backup and generate reports. 

Maintain operational forms and records. 
 
May provide functional supervision to designated employees and/or affiliates.

Education and Experience

*or equivalent to

High School diploma, specialized coursework and up to one year related experience required. Lifting of 5 - 25 lbs regularly.