MV Customer Service Specialist – Vermont DMV

Vermont Department of Motor Vehicles

Job Title: MV Customer Service Specialist

Job ID: 615490

Location: So. Burlington

Regular/Temporary: Classified

Hourly Rate:  16.450000

Posting Date: 08/20/2014

Pay Grade: 18

Position Number: 861621

Application Deadline: 09/04/2014

This position, (MV Customer Service Specialist, Job Opening #615490), is open to all State employees and external applicants.

If you would like more information about this position, please contact Maggie York at maggie.york@state.vt.us.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Resumes will not be accepted via e-mail.  You must apply online to be considered.
General Job Description

Direct public contact completing technical and clerical work at any of the branch offices, including the Montpelier Office, for the Department of Motor Vehicles. Work involves review, verification, coding and processing of applications for all types of motor vehicle registrations, including the International Registration Plan (IRP), titles, driver licenses, including suspensions, reinstatements, motor fuel tax processing, overweight and dimension permits and required documents. Duties include providing complete and accurate information to the public in person, by telephone and by written communication. This class is distinguished from lower level motor vehicle customer service representatives by constant public contact, handling and completing all types of applications, accountability for all fees and audits. Independence of action is expected to be used within the legal guidelines established. Duties are performed under the supervision of a Unit Supervisor.

To view the full job specification for this position, please visit the DHR Job Specifications page.
Preferred Qualifications

Preferred Qualifications:

Candidates with prior motor vehicle department experience

Minimum Qualifications

EDUCATION AND EXPERIENCE:

High school graduation or equivalent AND two (2) years or more of office clerical experience, that included significant public contact.

OR

Completion of a one-year vocational/technical training program in business and office occupations or related area AND one (1) year or more of office clerical experience that included significant public contact.

Prefer:

Candidates with prior motor vehicle department experience.

SPECIAL REQUIREMENTS:

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
Equal Employment Opportunity

The State of Vermont is an Equal Opportunity Employer.  Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

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