CIT(Computing and Information Technology)

Fall 1999 Opening Week Student Computing Events

Friday, August 27 through Thursday, September 2, 1999.

Computer Distribution & First Week Fairs

Here's the developing work schedule for computer distribution and the computer support fairs.  Please check your schedule and your jobs -- and let me know of any discrepancies asap.  Thank you all for your extra efforts to make move-in and the start of the semester successful for our incoming and returning students.
 
 
Who Computer Distribution Friday, 7:30 am - 2:00 pm, Gym Computer Distribution Saturday, 12:30 to 6:00 pm, Kalkin Sunday
Computer Help Fair
Tuesday 8/31
  • 3 to 8 pm
  • at MAT
  • serving MAT, H/M, L/L
  • phone 67869
Computer Help Fair
Wednesday 9/1 
  • 3 to 8 pm
  • at WDW
  • serving Redstone campus
Computer Help Fair
Thursday 9/2 
  • 3 to 8 pm 
  • at Chittenden lounge 
  • serving main campus
Alex Tech Support II Tech Support II X Tech Support II > 6:30 Tech Support II > 6:30 Tech Support II > 6:30
Alison Tech Support II X X Tech Support II Tech Support II Tech Support II
Bess Helpline coord. @ Wat. Helpline coord. @ Wat. X [Helpline?] Tech Support II, Satellite coord. Tech Support II, Satellite coord. Tech Support II
David Lab Consultant training & Workstudy @ Wat. Run Waterman 1 to 4, will be at Kalkin afterwards Workstudy & Orientation @ Wat. X (Satellite pre-coord.) X (Satellite pre-coord.) Account Services > 6:30
Dean Distribution Distribution ? Tech Support I Tech Support I Tech Support I
Doug Dispatch Dispatch X Dispatch Dispatch Disptach
Ellen Distribution X X Account Services Account Services Account Services < 5:00
Geoff Tech Support II Tech Support II 4 - 6 X Tech Support II Tech Support II Tech Support II
Lynne Tech Support II Tech Support II X Tech Support II Tech Support II Tech Support II ~ 1st half
Phil Tech Support II X X Tech Support II Tech Support II Tech Support II
Matt S. X Tech Support II X X X X
Tim H. Tech Support II > 9 Tech Support II > 4 X Tech Support II, Satellite coord. Tech Support II, Satellite coord. ?
David L. Tech Support II, Satellite coord. 5-8 Tech Support II, Satellite coord. 3:30 - 4:30 and 6:15 - 8:00 Tech Support II, Satellite coord. 5-7
Jen P. Tech Support II 8-11 X X Tech Support II X X
Satellites X X X Tech Support & Learning Tech Support & Learning Tech Support & Learning
Ed M.  Tech Support II ? ?
Walter B. Tech Support II Tech Support II Tech Support II
Matt M. Tech Support II Tech Support II Tech Support II
Ed C. Tech Support II Tech Support II Tech Support II
Doug C. Tech Support II Tech Support II Tech Support II
Ian
Gorton		 Tech Support II  after 6:30 tonight Tech Support II X
Joe P. X Tech Support II after 5:00
Phil J. X Tech Support II after 5:00 Tech Support II
Andy G. Distribution

Job Descriptions

 
Tech Support I
Basic user support, such as helping with Eudora configuration when there are no technical problems

 
Tech Support II
Advanced user support, including Windows and Macintosh problem resolution

 
Helpline coordination
Referral of student help calls not resolved by Help Line consultants.  Entry into PTS, with email to Dispatch table at computer distribution site.  Direct students referred to Dispatch to go in person to the Dispatch table to get on the list for on-site help.

 
Dispatch
At distribution site, dispatch technical support people to students' rooms.  Keep list of requests, both from students coming to dispatch table in person and from PTS referred by Help Line.  Residential Life will also have a staff member at the Dispatch table.

 
Satellite Coordination
Hire satellite consultants; arrange for as many as possible to be present each evening.  Help pair them up with professional staff for on-the-job training.

 
Satellite Consultants
Solo technical support, or working alongside professionals, as appropriate.

 
X
Not working this particular event.

 

 

Last revised: 2 September 1999
Questions? Send e-mail to dean.williams@uvm.edu
Author: Dean Williams
Computing and Information Technology, http://www.uvm.edu/cit/
Copyright 1999 The University of Vermont