We want to offer our customers the most attractive prices we can on the merchandise we sell. To do that, we have to keep our overhead as low as possible, which requires us to place the following conditions on product returns.
All accessory and peripheral returns will be accepted within ten (10) days of purchase for a full refund if the following criteria are ment:
Accessory and peripheral returns will incur a 10% restocking fee under the following circumstances:
If more than (10) days have passed since your purchase, or if any of the conditions listed above are not met, the Depot reserves the right NOT to accept your merchandise for return.
In the case of defective consumables supplies (toner cartridges, ink cartridges, etc.), replacement or refund will be made provided the above conditions are met.
Computer returns must be left at the Depot for examination by a technician, and a Service Work Order must be completed. We will contact you after the examination, usually within 24 - 48 hours. If your return meets all of the above conditions, you will receive a refund. Refunds to individuals who paid by cash or check will be issued by a check from the University's Accounts Payable office. For credit card purchases, refunds/credits will only be issued if the same credit card is presented at the time of return. Refunds to departments will be via an interdepartmental transaction. A return-shipping fee and/or a 10% restocking fee ($150 maximum) may apply for particular systems depending on the vendor.
It is important that you carefully consider what you wish to purchase before actually placing your order. If you are uncertain about the computer or software product to purchase, several consultants are readily available to all members of the UVM community. Please contact us at (802) 656-3067 or depot@uvm.edu, Monday - Friday 9:00 a.m. - 4:30 p.m., for further assistance.
Last modified June 11 2009 03:38 PM
