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Release Date: 06-29-2009
The phishing scams continue. A series of email scams continue to target various communities, including UVM, in an attempt to convince people to divulge their Network IDs and passwords. Please ignore these requests. This week, some UVM community members received email messages from "UVM Webmaster online," and with no subject (full text below). It solicits personal information, including your email username (Network ID) and password. These solicitations, and others like them, are phishing scams. Do not reply. If you have already replied to one of these messages, or a similar message, please change your UVM Network ID password immediately, using the secure online form at uvm.edu/account/, or hackers will have complete access to your confidential UVM information. Please call the Help Line at 656-2604 if you need assistance. University of Vermont officials should never request your password, and you should never provide your password to someone who asks for it. Full Story...
Release Date: 05-11-2009
With Commencement 2009 behind us, new alumni are asking:
Release Date: 04-30-2009
Most email providers, including UVM, restrict messages to a certain maximum size, or prohibit certain types of attachments. It can be frustrating or impossible to share files ranging from PowerPoint presentations to multimedia files via email. Fortunately, there is an easy way to exchange files large and small without resorting to email attachments. The File Transfer Service is a good way to share individual files up to 1 GB in size. This file transfer method is perfect for collaborating with people in other educational institutions, vendors, departments, and professional organizations. Full Story...
Release Date: 04-29-2009
Good Morning, All, This is a quick report on the recent network outages on campus and current network status. At about 11:30am on Tuesday, 28 April, campus network clients began to experience disruptions in service, intermittent initially and then sustained. After an initial diagnosis by Telecommunications and Networking Services staff, the vendor's technical support was contacted. Their initial diagnosis was that either the networking system's internal routing for campus had gotten confused or that we had an equipment failure. Attempts to correct the problem as a routing ("spanning tree") problem were only partially successful, and they concluded that we appeared to be having equipment problems in a couple of boards in a core switch. The replacement boards were installed at about 8 pm, but that only resolved the problem for half of the connections on campus. It appears that the disruption in service on the core system caused other switches on campus to become confused, too, and they did not recover when the core system was restored. The TNS staff completed the manual restarting of those other switches on campus at about 11:30 am this morning. Aside from a brief disruption between 1:00-1:30pm on Tuesday, off-campus access to core UVM servers was not interrupted by these problems. If you are continuing to experience network problems after 11:30 am Wednesday, please call 6-8888 to report the problem. That line will be staffed throughout the day to take calls, but if it's busy, please leave a message in which you indicate the physical location (building, room) of the network connection you're reporting. TNS staff and Cisco's technical support have been working to restore service and haven't had time to fully analyze for possible causes. It appears that at least part of the problem is inability of some of our older equipment (8 years or older) to support the increasing complexity and speed of our network. Over the next few weeks, we will be reviewing our network architecture and installed base of equipment to begin the systematic replacement of older devices. We apologize for the disruption in campus services. We recognize that the campus relies upon network services for all facets of its work and that disruptions in service are frustrating and costly. We will be making appropriate changes in architecture and reinvestments in equipment to reduce the probability of disruptions like this in the future. David Todd Associate Vice President and CIO Full Story...
Release Date: 04-17-2009
Students and faculty have just a few weeks left to complete the semester's work. Any computing problem that gets in the way is bound to cause stress, and can have unfortunate consequences for student learning and grades. Students seeking help at the Computer Depot Clinic (CDC) at 112 Davis Center are already experiencing increased wait times (sometimes well over an hour), and with over 60 people requesting help on some days, the CDC is revising service levels temporarily to help clients resolve the most pressing computing problems impacting their academic work. As the CDC gives priority to academic needs for the last two weeks of the academic year, please help the CDC provide the best possible service by observing these changes:
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