University of Vermont

Department of Risk Management & Safety

Notice about International Travel Services provided through International SOS (ISOS)

UVM contracts with International SOS (ISOS) to provide emergency travel services abroad while our students, faculty and staff are engaged in UVM-approved business, research or study.  

The services provided by ISOS range from telephone advice and referrals to full-scale evacuation by private air ambulance.  The ISOS network of multilingual specialists operates 24 hours a day, 365 days a year from ISOS Alarm Centers around the world.  Your ISOS membership, provided by UVM, protects you against a variety of difficulties that could arise while you are abroad.  The coverage is designed to supplement the policies, procedures and support which UVM already has in place.

It is important to understand that, although ISOS will offer you travel, medical and security advice and services, as well as on-line access to information which many insurance companies do not offer, International SOS is NOT health insurance.  Requests for reimbursement for medical care received while abroad should be submitted to your health insurance provider.

Whenever you are traveling or living abroad, you can access up-to-date reports on more than 170 countries worldwide on security and health issues, medical care and vaccination requirements via the ISOS website –  Log in as a member with UVM’s Membership ID: 11BSGC000020. Instructions for printing your own ISOS wallet membership card – are available at this same link.  The wallet card, which contains UVM’s group membership number and ISOS Alarm Center phone numbers, should be carried by you and your students at all times when overseas.  Plastic wallet cards, if preferred can be obtained from either the Risk Management Department (x63242) or the Office of International Education (x64296)

The International SOS website also contains an on-line Personal Locator form for inputting travel and destination information.   We strongly encourage all travelers to complete the form so that this information is available to International SOS and UVM on-call staff should you need to be located in the event of a crisis or emergency.

If you have an emergency situation while abroad, your first contact after using local emergency services should always be ISOS, which will work to meet your needs immediately and will contact UVM’s on-call staff in the United States.    Please be aware that some of International SOS’s services outlined on the following pages carry additional charges.  These services have been marked so that you are aware of them.  Should you request a service which has an additional charge, International SOS will inform you in advance and will require a credit card number in order to activate the service.  

Should you have any questions about the coverage, please contact Mary Dewey/Nancy Langan at 802-656-3242 or Kim Howard/Linda Damon in the Office of International Education at 802-656-4296.


Using the SOS Program

Printing your International SOS Wallet Card

Enter the UVM membership #: 11BSGC000020 in the Member log In field.  You now should be on the UVM private site.  Please review the website in full, but in particular, review information about your destination country under the "Country search" box.  Feel free to share this information with family members who may have questions about your travels.  You may print a card by looking for a card icon on the right side of the page.

Medical, Security and Travel Services

In order to utilize any of the medical, security or travel services listed under Program Benefits, contact an SOS Alarm Center from anywhere in the world by calling directly, calling collect, or by calling the toll-free number.  While we have designated the Philadelphia center in the United States as our primary contact, any of the SOS alarm centers will assist you.

To ensure a prompt response when calling, you should be prepared to provide the following:

  • Your name, date of birth, location, age, sex, and nationality Your International SOS membership number:   11BSGC000020 and that you are affiliated with the University of Vermont  

  • The telephone number from which you are calling (in case you are disconnected)  

  • Your relationship to the member (if the person calling is not you.)  

  • Name, location, and telephone number of the hospital or clinic (when applicable)  

  • Name, location, and telephone number for the treating doctor, and where the doctor can be reached (when applicable)  

Program Benefits Include Medical, Security and Travel Services:

  • Emergency evacuation  

  • Medically-supervised repatriation  

  • Companion ticket  

  • Additional travel and accommodation arrangements after medical evacuation  

  • Repatriation of mortal remains  

  • Return home of minor children  

  • Medical monitoring  

  • Inpatient admission and identification of receiving physician  

  • Emergency and routine medical advice  

  • Pre-trip information on travel health issues  

  • Medical and dental referrals  

  • Outpatient referrals  

  • Outpatient case management  

  • Claims assistance  

  • Outpatient medical expense guarantee and payment ( Extra fees will apply )  

  • Inpatient medical expense guarantee, cost review and payment ( Extra fees will apply )  

  • Dispatch of medication and medical supplies ( Extra fees will apply )  

  • Travel Services  

  • Legal referrals  

  • Emergency message transmission  

  • Translations and interpreters ( Extra fees will apply )  

  • Lost document advice  

  • Ground transportation and accommodations for accompanying family Members ( Extra fees will apply )  

  • Emergency personal cash advances ( Extra fees will apply )  

  • International SOS Clinics  

  • Security Services  

  • Security evacuation assistance  

  • Online travel security information  

  • Access to security crisis center  

Frequently Asked Questions

Q:   What is the role of International SOS?
A:  International SOS provides you with worldwide quality health care and emergency assistance services 24 hours a day designed to supplement and integrate with UVM’s services, procedures and policies.  If applicable, you should always attempt to contact your program’s on-site emergency contacts first, who will assist you.  If they are not available, then proceed to contact International SOS.

Q:   How can International SOS help?
A:  International SOS provides you and your parents with peace of mind.  One phone call connects you to the International SOS network of multilingual specialists for immediate help in an emergency.  International SOS services are designed to help you with medical, personal, travel, security information and legal referrals when away from home.  Call International SOS at any time to speak with a physician or security specialist about simple or critical matters.

Q:  How does it work?
A:  You will be provided with an International SOS membership card.  Carry the International SOS membership card with you at all times. It includes the telephone numbers of the three major worldwide International SOS Alarm Centers.  In the event of an emergency, call one of the emergency phone numbers listed on the card.

Q:  What do I need to do to use the program?
A:  In order to utilize any of the medical or travel services listed under contract, call any SOS Alarm Center from anywhere in the world by calling directly, calling collect or calling the toll-free number on your membership card.

Q: What if I have pre-trip questions about my travel destination or questions about the current status in that location?
A:  In addition to calling the Alarm Center for any pre-trip questions you may have, you can access Country and Security Guides from this website:

Use your membership number, 11BSGC000020 , as your member login.  I-SOS comprehensive guides provide medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.

Last modified February 15 2016 09:12 AM

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