Help
Any good, user-friendly system provides more than one way to request help. Below are a few ways to report problems, search for answers, and request assistance.
Supporting the User Community by providing easy, fast responses to open questions is our goal. OSP relishes the interaction and welcomes the opportunity to help.
Key information is always available with the proper support system in place. Please do not hesitate to utilize the available resources listed below. The Office of Sponsored Programs (OSP) has implemented several methods of support and assistance.
Step-by-Step Guides
FAQs about Help
Who can I contact from my department to help me?
The above pdf link, "Department InfoEd Contacts", is a departmental list of InfoEd users who have a background in using the InfoEd system. By clicking on that link, you may find a knowledgeable co-worker close by who has already solved your particular problem.
Who do I contact in OSP about an InfoEd issue?
Login/SMARTS/SPIN: e-mail Hilda Alajajian or (802) 656-3360
Proposals: e-mail Cathy Ruley Condon or (802) 656-5560
Research Protection: e-mail Donna Silver or (802) 656-5040
I want to log an issue online and get a quick response - how can I do that?
Simple! Our InfoEd Footprints system not only allows you to log questions, but also keeps a historical searchable knowledgebase where you can search similar issues reported by others. Once your question is logged, an OSP expert is notified immediately for a quick response.
Last modified August 18 2008 03:23 PM
