University of Vermont

College of Nursing and Health Sciences
CNHS IT Support

IT Support for Students

All student IT support requests should go through ETS Client Services

The College of Nursing and Health Sciences recommends that all incoming first-year students purchase laptops. The specific recommendations are as follows:

    Minimum Recommended Hardware Specifications
  • 1.6 GHz dual-core processor
  • 160 GB hard drive
  • 2 GB RAM
    Software Recommendation
  • Microsoft Office or similar (word processing, spreadsheet, and presentation capabilities)

Computers are available for purchase through the UVM Computer Depot.

IT Support for Faculty/Staff

If you are having an emergency and need immediate assistance, please call the UVM Computing Helpline at 656-2604.

All non-emergency requests should go through the CNHS Footprints database system.  If your problem involves internet access, your department's administrative staff can submit a Footprint for you.  

Instructions for creating a footprints request.

IT Support Contact Information 

Coordinator: Avery Bacon
Office: Rowell 002
CNHS help hours: Monday through Friday 8:00am - 4:30pm
Website: https://footprints.uvm.edu/cnhsgroup.html
E-mail: cnhshelp@uvm.edu
Phone: Administrative staff may call in the event of an emergency on behalf of faculty or staff.

Self-Help IT Resources

ETS Self-Help Podcasts

Several podcast tutorials created by ETS full-time and student staff.  http://www.uvm.edu/it/help/

How to connect to your files from home

Several options for connecting to Active Directory (MyDocs, H: drive, and S: drive) from home.  Off-campus access to your files.

E-mail configuration

E-mail at UVM is facilitated through Enterprise Technology Services (ETS). Learn all about e-mail at UVM on ETS's website.

Resetting passwords

ETS also handles NetID accounts and passwords. Go to the interface for resetting your password.

Leaving an out-of-office/vacation message on your e-mail

You may want to set up vacation notification when you're out of the office. Learn all about e-mail at UVM on ETS's website.

Oracle Calendar Log-in

You may do your scheduling through Oracle Calendar. Take a short-cut to the Oracle Calendar log-in screen.

Downloading new software for your computer

UVM maintains a collection of frequently-downloaded software for MACs and PCs. Log-in to the password protected software website.

Last modified July 12 2012 03:25 PM