University of Vermont

Mission, Vision & Core Values


We strive to enrich the quality of campus life for students, faculty, staff and guests by providing outstanding administrative support, auxiliary, public safety and facilities related services and by using resources in a wise and creative way.


In Administrative & Facilities Services, all of the resources--human, physical, process and financial--are designed to come together to create extremely positive relationships with those we serve. These resources are managed in a way that enhances the quality of our services through teamwork, employee participation and continuous, cost-effective improvements. Our structures, processes and procedures are designed to support an environmentally responsible, safe and healthy campus, and add value to the larger institution. The hallmarks of our business practices and human interactions are integrity and honesty. We believe in customer-driven quality, management by fact, continuous improvement and learning, a focus on results, and valuing our employees. Our leadership system reinforces innovation and excellence with a long-range view of the future.

We envision a challenging, satisfying and enjoyable workplace for employees, where they are respected and appreciated for their efforts and their diversity, are empowered to make the greatest contribution they are capable of, and work by the credo: See the need, take the lead.

Core Beliefs and Values

Customer-driven excellence

  • listening to and understanding customers' needs and expectations
  • eliminating causes of customer dissatisfaction
  • building trust, confidence and loyalty with our customers
  • providing services that lead to customer satisfaction
  • being aware of new developments in technology and other service features that contribute
  • value to our customers

Commitment to continuous improvement and learning

  • continuously improving existing approaches to enhance value to customers
  • learning results in solving problems at their source
  • learning results in reducing errors, defects, waste and related costs
  • Learning results in an improved environment for innovation, improving responsiveness, and the use of all resources

Using facts to make decisions

  • measuring and analyzing our performance
  • using the measures and indicators that best lead to improved customer, operational and financial performance
  • regularly analyzing information to plan; review performance; evaluate and make decisions; determine trends and projections; make improvements; and compare ourselves with others

Able to respond to change

  • having a capacity for rapid change and flexibility
  • making improvements in response time
  • simplifying work units and processes for rapid changeover from one process to another
  • eliminating activities and tasks that don't add value

Focus on results/focus on the future

  • using a balanced composite of performance measures to focus on key results
  • using results to create value for key customers and stakeholders

Last modified August 07 2014 04:49 PM

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