University of Vermont

Administrative and Facilities Services Awards

Bill Ballard, Associate Vice President for Administrative and Facilities Services, and the AFS leadership team invite UVM faculty and staff to nominate any AFS employee or team for the annual AFS Customer Service Awards. Nominations may be submitted for outstanding performance in any of the award categories listed below. All nominations must be submitted no later than May 1st of each year for presentation in June.

Best Customer Service by an Individual: To recognize and honor outstanding customer service given by an individual employee in Administrative and Facilities Services.

Best Customer Service by a Team: To recognize and honor outstanding customer service given by a team (this may be a work group or entire department) in Administrative and Facilities Services.

Mary L. Scully Best Customer Service Process Improvement: To recognize and share achievements in improving the quality of, or developing new, service delivery processes in Administrative and Facilities Services. Process refers to linked activities with the purpose of producing a product or service for a customer. Processes typically involve combinations of people, machines, technology, tools, techniques, and materials in a defined series of steps or actions. Process Improvements should result in better performance relative to measures and indicators of your customer-focused products and services. This award honors AFS's first continuous performance excellence champion, Mary L. Scully, who retired in 2008.

Best Diversity Award by an Individual or Team: To recognize and honor an individual or team (this may be a working group or an entire department) that has actively and positively promoted diversity by enhancing or contributing to the overall environment of the University through improving cross-cultural understanding and inclusion of under-represented groups.

Best Sustainability Award by an Individual or Team: To recognize and honor an individual or team (this may be a work group or an entire department) that provided outstanding service or contributions that enhance the University’s sustainability practices.

See the Need, Take the Lead: To recognize and honor an individual who goes beyond job expectations to assist a student faculty or staff member, or guest.

Outstanding Colleague Award: To recognize and honor an individual or team of individuals outside the Division of Administrative and Facilities Services who contribute in some significant way to the success of AFS through sharing their expertise, support, advising, mentoring or volunteering of their time with little to no formal recognition.

Process: Download a form (in MS Word):

Questions about the awards or the nomination process may be directed to Kristin Winer (802-656-0214 or kristin.winer@uvm.edu).

2014 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Terri Nolin, Print & Mail Center and Carol Wheel, Davis Center Operations
  • Best Customer Service by a Team: MedPlex Zone Supervisors, Physical Plant
  • Mary L. Scully Award for Best Customer Service Process Improvement: FAMIS Purchase Requisition Input & Approval Process, Physical Plant
  • Diversity Initiative Award by an Employee or Team: ESOL HI Students: Mahmut Barut, Abdoulaye Ira, Francis Madawibi, Kavira Vyastuka, Custodial Services
  • Sustainability Initiative Award by an Employee or Team: Custodial Services
  • See the Need, Take the Lead: Xiuxia Lin, Custodial Services
  • AFS Outstanding Colleague Award: Caryn Gronvold, Human Resource Services

2013 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Charles Norton, Physical Plant
  • Best Customer Service by a Team: South Zone Team, Physical Plant
  • Mary L. Scully Award for Best Customer Service Process Improvement: EMS Implementation Team including Conference & Event Services, Davis Center Operations, Enterprise Technology Services, the Registrar's Office and University Dining Services
  • Diversity Initiative Award by an Employee or Team: Issouf Ouattara, Custodial Services
  • Sustainability Initiative Award by an Employee or Team: UVM Bookstore
  • See the Need, Take the Lead: Jacques Paul Marton, Custodial Services

2012 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Kyle Warren, Davis Center Operations and Event Services
  • Best Customer Service by a Team: Jodi Barrows and Tammy Duncan, Service Operations Support (SOS), Physical Plant
  • Mary L. Scully Award for Best Customer Service Process Improvement: Catamount Store(on Church Street), UVM Bookstore
  • Diversity Initiative Award by an Employee or Team: Custodial Services Department
  • Sustainability Initiative Award by an Employee or Team: Recycling and Waste Management Team, Physical Plant
  • See the Need, Take the Lead: Dave Blatchly, Project Engineer, Physical Plant

2011 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Jean Williard, UVM Bookstore
  • Best Customer Service by a Team: Print and Mail Center
  • Mary L. Scully Award for Best Customer Service Process Improvement: Leslye Kornegay, Custodial Services
  • Diversity Initiative Award by an Employee or Team: Davis Center Operations and Event Services
  • Sustainability Initiative Award by an Employee or Team: Ralph Stuart, formerly of Risk Management
  • See the Need, Take the Lead: Mahmut Barut, Custodial Services and Ron Carey, Physical Plant

2010 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Christopher Sanford, Conference & Event Services
  • Best Customer Service by a Team: Risk Management/Environmental Safety Facility
  • Mary L. Scully Award for Best Customer Service Process Improvement: Physical Plant
  • Diversity Initiative Award by an Employee or Team: Stephen Sweet, Conference & Event Services
  • Sustainability Initiative Award by an Employee or Team: Davis Center Operations
  • See the Need, Take the Lead: Catherine Hazen, Brendan Andrews and Robert Santry, UVM Bookstore

2009 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Lee Diamond, Risk Management
  • Best Customer Service by a Team: Custodial Services and Physical Plant (joint award)
  • Mary L. Scully Award for Best Customer Service Process Improvement: Conference & Event Services and Davis Center Operations(joint award)
  • Diversity Initiative Award by an Employee or Team: Custodial Services
  • Sustainability Initiative Award by an Employee or Team: Physical Plant Central Heating & Cooling Plant
  • See the Need, Take the Lead: Johanna Brabham, Custodial Services

2008 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Francis Churchill, Risk Management
  • Best Customer Service by a Team: Davis Center Custodial Staff, Custodial Services
  • Mary L. Scully Award for Best Customer Service Process Improvement: Hendersons Cafe, UVM Bookstore
  • See the Need, Take the Lead: Neil Jackson, Physical Plant

2007 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Terri Nolin, Print & Mail Center
  • Best Customer Service by a Team: Conference and Event Services
  • Mary L. Scully Award for Best Customer Service Process Improvement: John Marcus, Risk Management
  • See the Need, Take the Lead: Burns W. Dartt, Physical Plant (Individual)
  • See the Need, Take the Lead: Procurement Services (Team)

2006 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Robert "Ren" Hall, Physical Plant
  • Best Customer Service by a Team: Procurement Services Team
  • Mary L. Scully Award for Best Customer Service Process Improvement: Print & Mail Center
  • See the Need, Take the Lead: Joyce Ticehurst, Police Services

2005 Customer Service Awards Recipients

  • Best Customer Service by an Individual: Robert Winegar, Transportation & Parking Services
  • Best Customer Service by a Team: Kronos/FAMIS Implementation Team
  • Mary L. Scully Award for Best Customer Service Process Improvement: Barbara Benton St. Gelais and Richard St. Gelais
  • See the Need, Take the Lead: Lisa Malley, CATcard Service Center

 

Last modified June 05 2014 01:47 PM

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