The University of Vermont

Vermont Business Center

Crisis Communication: The Informed Leadership Response to Demanding Events

with Donald Rheem

Friday, October 26, 2007, 4:00 – 6:00 p.m., Sugar Maple Ballroom in the Davis Center, UVM Campus

Crises come in many forms; internal turmoil, company scandal, catastrophic event. They occur suddenly and demand a quick, definitive response from leadership. When a crisis hits, years of positive brand building can evaporate over night if a company or organization mismanages their response. Surviving a crisis takes advance preparation, which includes a rehearsed communication plan outlining everything from decision-making authority to where and how to run a press briefing. A well managed crisis will insure credibility and enhance public perception. Through a series of case studies culled from the headlines, Mr. Rheem will outline some of the positive outcomes when a plan is in place and followed, as well as the consequences for those who remain unprepared. Informed response is an essential leadership requirement in both the public and private sector.

Donald RheemDonald Rheem is an award winning former print and broadcast journalist, Washington Bureau Chief, Cabinet-level speechwriter, and White House correspondent. Mr. Rheem brings more than 20 years of experience to his marketing and communications initiatives for his clients. Mr. Rheem played a key role in the largest consumer product recall in history – which you never heard about in large part due to proper planning and effective communication. He has personally trained hundreds of executives from Fortune 500 companies, trade associations, and the government. He is acknowledged as a national expert in media and presentation training, and is a member of the National Press Club, The Society of Professional Journalists, the Radio and Television News Directors Association, and Washington's Metropolitan Club. He holds a Bachelor of Science in Environmental Sciences, Biology, and Political Science from Principia College and did graduate work at the Fletcher School of Law and Diplomacy at Tufts University.

Partnering with:

Northfield Savings Bank is a proud partner of the Vermont Business Center.

Leading and Learning 2007-2008 Public Discussion Series

Calendar of Upcoming Events

Thu Nov 13 - 7:30am - 5:00pm
The 7 Habits of Highly Effective People
Fri Dec 05 - 8:30am - 4:30pm
Business Finance and Accounting Concepts
Thu Jan 15 - 8:30am - 4:30pm
Principled Negotiations and Influence Strategies
Fri Feb 13 - 8:30am - 4:30pm
Time Management Focus
Fri Mar 13 - 8:30am - 4:30pm
Strategic Marketing Management & Application
Fri Apr 03 - 8:30am - 4:30pm
Project Management
Fri Apr 10 - 8:30am - 4:30pm
Financial Analysis for Strategic Decision Making
Fri May 08 - 8:30am - 4:30pm
Developing Sales Strategies and Tactics for Growth
Fri Jun 05 - 8:30am - 4:30pm
Gaining the Competitive Advantage
Wed Jun 10 - TBA
Leadership & Management Graduation Ceremony

Program Grants Available

Employees working in the industries of: manufacturing, healthcare, informational technology, telecommunications, and environmental engineering may be eligible for up to a 50% discount on courses. This grant is offered through a partnership with the Vermont Training Program and the Department of Economic Development. For more details call 888-222-3413 or 802-656-4033.

Notice to Trainees

WHY WE NEED YOUR SOCIAL SECURITY NUMBER
Act 192 of the 2008 Vermont Legislature requires employers and other training providers receiving support from the state to provide the social security number of each individual participating in the training to the department of state government supporting the training. The social security number will be used to gather wage information from the Department of Labor's files after you complete training, in order to evaluate the training program.

The Departments of Labor and Economic Development must provide information on the employment outcomes of training programs to the Legislature. Your information will be combined with information of other trainees to ensure your privacy and the privacy of your employer. The law requires the departments to keep your information confidential.

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