HyperRESEARCH enables you to code and retrieve text, build theories, and conduct analyses of your data. With its advanced multimedia capabilities, HyperRESEARCH allows you to work with text (including "rich text" and Unicode text), graphics, audio and video sources. HyperRESEARCH's Theory Builder can be used to perform in-depth analyses of your coded data to see whether the coding supports your hypothesis.

HyperTRANSCRIBE can be used for transcribing audio and video files using popular audio and video formats. It provides both graphical and keyboard controls to play, pause and loop playback so your hands never have to leave the keyboard.

Both HyperRESEARCH and HyperTRANSCRIBE are available for download from the UVM Software Archive for Windows and Macintosh computers. During installation, you will need the information contained in the license key file (also found on the Software Archive). HyperRESEARCH and HyperTRANSCRIBE will only function for a 30-day trial period without entering the correct licensing information. UVM has licensed sufficient copies for faculty, staff, and students for an initial three-year period. Faculty who want their students to use those tools in their courses may direct them to download and install the software at no cost.

Online tutorials, interactive training and other documentation on how to use HyperRESEARCH is available from the Researchware, Inc. website. Professor Meghan Cope from the UVM Department of Geography will be coordinating webinar training and a user-group listserv and will be the initial contact person for the user group — watch for announcements in early January 2013.

Thanks to Professors Cope, Bond, Shea, Mares, Fothergill, and Gerstl-Pepin for pursuing this, to the ERTC for considering and endorsing, and to Provost Knodell and Assistant Provost Castano for their support of this valuable new service for the UVM research community.

Similar to third-party solutions like TinyURL and bitly, go.uvm.edu offers the ability to take long, complex URLs — common to websites utilizing advanced features, such as those included with the UVM Web Template — and create alternative links of fewer characters, such as transforming this article's URL of:

http://www.uvm.edu/it/?Page=news&storyID=14888&category=etsstatus

to the more manageable:

http://go.uvm.edu/6ysud

Links created by go.uvm.edu are automatically generated, and since go.uvm.edu can only be used to shorten links to uvm.edu, viewers can click with confidence that a go.uvm.edu URL will take them to a real UVM website and not be redirected to advertisements, viruses or other malware. Shortened go.uvm.edu links can also report their web traffic statistics, such as number of hits and viewer sources.

Whether sending an email, sharing via Twitter or other social media, creating a QR Code or printing a URL on a flyer or poster, go.uvm.edu makes it easy to create, share and track the usage of shortened links to UVM websites.

SSH or SFTP applications (such as PuTTY, OpenSSH, SecureCRT, FileZilla, Adobe Contribute, Fetch, Fugu, etc.) attempting to make secure connections to Zoo may present an alert of the key change and display a "fingerprint" of the new keys.  Verifying these key fingerprints ensures you are communicating with the "real" Zoo server and not a foreign or malicious server masquerading as Zoo.

If the key fingerprints do not match, DO NOT submit your NetID password.

For 2048-bit RSA key verification, one or more of the following may be displayed:

25:a3:79:f6:7e:b6:d5:54:22:6b:2d:a3:3f:c7:f7:09
+--[ RSA 2048]----+
|                 |
|                 |
|        o . . . .|
|       o +   + ..|
|      o S   = . .|
|       o . o o o |
|          o  E. .|
|         . .+.+ o|
|          .oo+ oo|
+-----------------+
        
xebon-lobif-bemaf-tasid-hihod-tumiz-gihic-vuhoz-camoh-dezyk-vuxax

For 1024-bit DSA key verification, one or more of the following may be displayed:

7e:30:f7:fc:aa:67:7b:8c:e1:78:90:fb:da:0b:85:69
+--[ DSA 1024]----+
|                 |
|                 |
|                 |
|           o     |
|        S E..    |
|       . =o+.    |
|        . o=o+   |
|         .oo*.o  |
|          oB*=.  |
+-----------------+

xifim-fyvyf-vefyc-cohoh-vysyp-nylef-lypal-dodon-cegim-dider-tixix

If you have questions about Zoo or verifying host keys, contact the ETS Computing Helpline.

Computer help is still available via:

• submitting a FootPrints ticket
• students: visiting the Computer Depot Clinic
• faculty/staff: contacting your department/college IT support group

Visit the IT Help page for the full list of support resources.

UVM's former antivirus software ESET NOD32 will expire on November 25, 2011. NOD32 has been replaced by Microsoft Forefront Endpoint Protection (FEP) for university-owned computers and Microsoft Security Essentials for student-owned and faculty/staff home computers. If you use a Windows computer with ESET NOD32 installed, it is vital to move to the new antivirus software before November 25 to maintain antivirus protection.

The Forefront installer is available in the following location: 
https://www.uvm.edu/software 
A link to download MS Security Essentials also can be found at this site. 

Be sure to uninstall ESET NOD32 before installing Forefront or Security Essentials. It is advised that you uninstall NOD32 by going to the Start/Windows menu, then selecting "All Programs," "ESET," "Uninstall." Due to a bug in NOD32, use of the "Add/Remove Software" or "Uninstall a Program" Control Panel is not recommended.

ETS previously announced the product change from ESET NOD32 to Microsoft Forefront/Security Essentials in May 2011.

More information about Security Essentials, Forefront and uninstalling ESET NOD32 is available at the IT antivirus Web page.  If you need direct assistance, contact the UVM Computing Helpline at (802) 656-2604.

* Microsoft Forefront and Security Essentials are for Windows computers only.  UVM does not currently license antivirus software for Macintosh OS X.

• \\files\shared: Departmental shared directories, or "S:" drive, on Campus domain-joined computers.
• \\files\: Home directories used for "My Documents" folder redirection and "H:" drive mappings on Campus domain-joined computers.
• \\files\mca: Microsoft Campus Agreement licensed software distribution.
• \\files\software: Distribution point for various Windows software installers, including ApplicationXtender and LiteTouch boot media.
• \\files\sis: Developer files for the "Banner" student information system.
• \\files\r25: R25 event management software client installation share.

During this maintenance window we will be retiring our NetApp filer appliance, and replacing it with a Microsoft Windows Server 2008 R2 file server.  While we do not expect to encounter any client compatibility problems with the new server, we are welcoming people to test the new server for potential problems at this time.

Please contact saa-ad@uvm.edu for details on how to access the new server for test purposes only.  We encourage especially people who are running scheduled tasks or scripts that work against "files" to test the new server before next Tuesday.

If this maintenance window will cause significant hardship for you or your department, please let us know as soon as possible.

Note that domain-joined Windows 7 and Vista systems will silently receive an update which will take care of this transition.

Windows XP (or non-domained joined Windows 7/Vista) and Macintosh computers can avoid any interruption in wireless service by downloading and installing the updated certificate in advance of the Sunday expiration.

After Sunday's expiration, attempts to connect to the "UVM" wireless network will vary based on operating system.

Macintosh

Mac computers should automatically prompt to download and trust the updated certificate. Before choosing to accept, verify the following information:

Issued to/Common Name: radius.uvm.edu

• Issued By/Issuer:
  • Equifax Secure Certificate Authority
    • GeoTrust Global CA
      • GeoTrust DV SSL CA
• One of the two following fingerprints:

  SHA1: D7 70 1A D1 06 BF A5 2C E5 E4 32 EC 68 18 51 57 59 61 DA 64
  MD5:  ED D8 25 B2 BF 72 9F C0 C4 AE 59 D3 55 29 27 FB
  

Verifying this will ensure your "UVM" wireless network connection and encryption is safe and legitimate.

Windows

Windows computers will either quietly connect without incident, or produce a certificate validation error.

If attempts to connect wirelessly fail, Windows and Macintosh computers can have the certificate installed manually using the link above. Handheld devices like the iPhone, iPod, iPad or Android-based mobile phones that do not prompt for an updated certificate should have their network connections reset by deleting/forgetting the "UVM" network name and reestablishing the connection from scratch.

General instructions for wireless setups and help resources can be found on the UVM IT website.

If you have problems that you are unable to resolve on your own, you can contact the UVM Computing Helpline at (802) 656-2604 or at helpline@uvm.edu.

If you are concerned that this message is a computer virus, worm, or attempt at social engineering, you can confirm its legitimacy by checking the UVM website or by contacting the Helpline.

Between 8:30AM and 9:30AM this morning, even current versions of email programs may have displayed certificate errors due to a failure to load the updated certificates on several of the incoming IMAP servers.  All IMAP server nodes have since been restarted and are issuing the latest security certificate.

In accordance with UVM purchasing policies, Enterprise Technology Service is in the process of receiving and negotiating bids from various vendors.  An updated license file extending our NOD32 license for another year will be in place once this process is complete.

• Web registration for summer or fall.
• Web access for Admissions, Student Financial Services, and Faculty self-service functions.
• Web access for the UVM Course Catalog.
• Web access to any Banner SIS services via the myUVM portal.
• Web access for course info, class lists, schedules, policies.
  • This includes many items on the Registrar's web pages, found by going to the UVM home page and choosing "A-Z", then "Registrar's Office"; or by going to http://registrar.uvm.edu
• Administrative access to the production Banner SIS database.

LimeSurvey offers strong support for research surveys, with branching logic, flexible question formats, anonymous or identified participants, and a variety of output formats and graphical displays for the data collected.  LimeSurvey is widely used in higher education, so there is a wealth of training and demonstration information already available on the Web from other sites.  UVM's implementation of LimeSurvey includes authentication with UVM's NetID/password system, so it's very easy to get started in a secured environment.

The support development effort is well under way now, and new training and support materials will continue to appear at the ETS survey support site, http://www.uvm.edu/ets/survey.   Check that site for tutorials and for the link to LimeSurvey to get started.

We plan to decommission the Perseus server as soon as active users have converted from it but no later than December 31, 2010.  If you've used Perseus for certification or training quizzes, you might consider converting to Blackboard; otherwise you'll likely want to convert to LimeSurvey immediately.  Data from past surveys will be available for some time on the MySQL database server but would require nontrivial manual conversion (SQL, Access+ODBC, etc.) to be retrieved or to be merged with new surveys.   It will be easiest to use the Perseus portal to retrieve survey data before December 31.

Thanks to Carley Tillinghast and Ben Schacher for leading the team investigating survey software options and for taking on ongoing support of LimeSurvey; to team members Phil Plourde, Darcy Pientka, Emily Stebbins, Alan Howard, Chip Sawyer, Ralph Stuart, Larry Kost, and Eric Hoefel; to Ben Coddington, Jim Lawson, Mike Austin for server implementation and UVM customization; to Deb Goller and Megan Hack for UVM branding; to Jonathan Trigaux for work on the survey web site; to Geoffrey Duke for coordinating the survey software showcase; to Carol Caldwell-Edmonds for exploring Helpline support options; to David Todd for support of the selection process; and to everyone who has tested survey software and participated in identifying an outstanding replacement for Perseus.  

Anyone with an active UVM NetID can create a LimeSurvey survey.  If you have questions about LimeSurvey that aren't addressed by the LimeSurvey support site, please contact the LimeSurvey support team via the Computing Helpline.    

• If you have disabled ESET NOD32 virus protection (without uninstalling the software):
  

• If you have uninstalled ESET NOD32:
1. Go to the UVM software library and download the ESET NOD32 installation program
   
2. Run the installation program to install ESET NOD32, following the instructions it displays
   
3. Use the system normally
   

Additional information, including a specific password expiration date, will be sent to you via email before your password expires. This email will not be asking for your password or for you to provide any account information and will only serve to remind you to visit the UVM website to change your password. Be wary of any email that asks you to supply your account name and/or password.

New passwords must be at least eight characters long and consist of at least two different kinds of characters, such as:

• upper-case letters (A B C D)
• lower-case letters (a b c d)
• numbers (1 2 3 4)
• punctuation or other symbols (! @ # $)

To update your password, visit the UVM Network ID & Account Management page and choose "Change your password." Accounts that have not had their passwords changed by the time they expire will be unable to log in to most UVM services, including but not limited to:

• UVM email
• UVM wireless
• Blackboard
• PeopleSoft
• myUVM portal
• Oracle Calendar
• CAMPUS-domain joined computers (Active Directory)
• computer labs and library computers
• files stored on zoo.uvm.edu and on CAMPUS File Services (Active Directory)
• FAMIS, R25, webXtender, Hyperion, Info.Ed, and other administrative systems

Password changes can still be made after the expiration date.

These updates will bring accounts in line with UVM's security policy. Since your UVM NetID and password are used to access many UVM services, their security is more important than ever, and the password you have used for some time may no longer be adequate in protecting your account from today's technology threats.

For help with changing your password, contact the ETS Helpline at (802) 656-2604 or at helpline@uvm.edu. For security policy questions, contact ets@uvm.edu.]]> http://www.uvm.edu/it/?Page=news&storyID=9546&category=etsstatus Wed, 29 Apr 2009 00:00:00 -0400 http://www.uvm.edu/it/?Page=news&storyID=9546&category=etsstatus
This is a quick report on the recent network outages on campus and current network status.

At about 11:30am on Tuesday, 28 April, campus network clients began to experience disruptions in service, intermittent initially and then sustained. After an initial diagnosis by Telecommunications and Networking Services staff, the vendor's technical support was contacted. Their initial diagnosis was that either the networking system's internal routing for campus had gotten confused or that we had an equipment failure. Attempts to correct the problem as a routing ("spanning tree") problem were only partially successful, and they concluded that we appeared to be having equipment problems in a couple of boards in a core switch. The replacement boards were installed at about 8 pm, but that only resolved the problem for half of the connections on campus. It appears that the disruption in service on the core system caused other switches on campus to become confused, too, and they did not recover when the core system was restored. The TNS staff completed the manual restarting of those other switches on campus at about 11:30 am this morning.

Aside from a brief disruption between 1:00-1:30pm on Tuesday, off-campus access to core UVM servers was not interrupted by these problems.

If you are continuing to experience network problems after 11:30 am Wednesday, please call 6-8888 to report the problem. That line will be staffed throughout the day to take calls, but if it's busy, please leave a message in which you indicate the physical location (building, room) of the network connection you're reporting.

TNS staff and Cisco's technical support have been working to restore service and haven't had time to fully analyze for possible causes. It appears that at least part of the problem is inability of some of our older equipment (8 years or older) to support the increasing complexity and speed of our network. Over the next few weeks, we will be reviewing our network architecture and installed base of equipment to begin the systematic replacement of older devices.

We apologize for the disruption in campus services. We recognize that the campus relies upon network services for all facets of its work and that disruptions in service are frustrating and costly. We will be making appropriate changes in architecture and reinvestments in equipment to reduce the probability of disruptions like this in the future.

David Todd
Associate Vice President and CIO ]]> http://www.uvm.edu/it/?Page=news&storyID=9498&category=etsstatus Mon, 13 Apr 2009 00:00:00 -0400 http://www.uvm.edu/it/?Page=news&storyID=9498&category=etsstatus
The name of the new wireless network is simply "UVM", and it is visible now to your mobile Wi-Fi device -- laptop, iPod Touch, iPhone, etc.  ETS expects it to become the preferred wireless network, replacing "Cat's PAWS" for most campus users. Your wireless-capable device should detect the new network almost anywhere you are currently using Cat's PAWS.  Notable exceptions are Rowell and Aiken, but work is underway to upgrade Aiken over the summer.

Joining "UVM" will require a few minutes to set up, but you only need to configure each device once. After that, your laptop or handheld should automatically sign onto "UVM" when selected.  If you have not changed your campus Network-ID password since May, 2008, you must do so, on the Account Management web page, in order to use this system.

For more information, including step-by-step setup instructions, please visit the ETS wireless website.

This new network improves convenience while continuing to offer high levels of security. Please send your feedback about this or any of ETS's services to information.technology@uvm.edu. For help, please contact the ETS Help Line at 656-2604 or online. 

]]> http://www.uvm.edu/it/?Page=news&storyID=9450&category=etsstatus Fri, 27 Mar 2009 00:00:00 -0400 http://www.uvm.edu/it/?Page=news&storyID=9450&category=etsstatus abh@uvm.edu) as soon as possible. ]]>