| Log On | Playing Your Messages |
| Log Off | Reply to a Message |
| Change Password | Express Messaging |
| Record Personal Verification | Dial By Name |
| Record or Change Personal Greeting | Call Pilot Quick Reference Guide |
More Info? E-mail telreq@uvm.edu
LOG ON – In order to access your voice messages or access any other Call Pilot features,you will need to log into your mailbox. Contact us for your initial password, telreq@uvm.edu.
A. Lift Receiver or get dial tone by pressing your extension button
B. Dial the Call Pilot extension (69930) or press your "Message" key
C. When prompted
- Enter your mailbox number
(extension) followed by #
- Enter Temporary Password
- followed by #.
**Please note: The first
time you log into your box, you will be prompted
to change your password – just follow the prompts
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
LOGOFF – Logging
out of your mailbox is not required, you may simply hang up your
telephone.
However, logging off is a good idea because it allows others waiting to
get into Call Pilot Mail quicker access. It also decreases the
possibility
of a hacker seizing the Call Pilot port for their own use to hack the
system
or use it to commit telephone fraud.
Press 83 – Call Pilot will
say "Good bye"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CHANGE PASSWORD – A password is required for you to access your voice mailbox. Although you will be required to change your password every 90 days, you should not keep your voice mail password posted in an easily accessible place. You should also avoid "easy" passwords. For example, 123456, or 222222. You should also avoid passwords like your date of birth. Don’t forget, you can use words as passwords because the numbers have letters associated with them.
Your password must be a min of 6 digits/max of 16 digits
Log in using your mailbox number and temporary password
Your temporary password is "42635" + your 5 digit extension # followed by # sign.
- Press 84 and follow the instructions given by Call Pilot
- Enter temporary password followed by #
- Enter new password followed by #
- Enter new password again followed by #
Call Pilot will respond with: "Your password has been changed"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RECORD PERSONAL VERIFICATION – The personal Verification is used as a tag for your voice messaging. Personal Verification will let you know who left you a message in your mailbox by name instead of the system default extension. It also allows external callers more ease in contacting you when dialing by name from a voice menu or through-dial.
Log in
Press 829 – You will hear: "The personal verification is (name)" or "There is no name for personal verification for this mailbox (number)"
Press 5 to record. Wait for tone, then speak your name and extension, only.
Press # to stop - the system will play back "The personal verification is (Name)"
Press 2 to hear the name again
Press 83 to log off
(Return
to Top)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
RECORD OR CHANGE PERSONAL GREETING – There are three types of personal greetings: internal, external, and temporary. Your external greeting is used for caller’s external to your telephone system. It may go into such details as your last name, the company you work for and how to get more assistance. Your internal greeting is generally shorter and more to the point. The temporary greeting is used when you are absent from the office for any extended period of time in place of your other greetings. You can enter an expiry date and time for the greeting to expire. When the greeting expires, your regular greeting will be played.
Log In
To record External Greeting
- press 82 + 1
- press 5 - wait for tone to record
- press # when finished to end recording
- press 2 to replay greeting
- press 76 to delete greeting
- press 83 to log off
To record Internal Greeting
- press 82 + 2
- press 5 - wait for tone to record
- press # when finished to end recording
- press 2 to replay greeting
- press 76 to delete greeting
- press 83 to log off
To record Temporary Greeting
- press 82 + 3
- press 5 - wait for tone to record
- press # when finished to end recording
- press 2 to replay greeting
- to set dates the expiry date for your Temporary greeting, press 9 and
follow the directions given by the voice prompts.
- press 76 to delete greeting
- press 5 - wait for tone to re-record
- press 83 to log off
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PLAYING YOUR MESSAGES – The following commands assist you in retrieving your messages
Log In
Press:
- 2 to play message
- # pause during playback
- 2 to continue
- 1 to skip backward 5 seconds
- 3 to go forward 5 seconds
- 4 to skip backward one
whole message
- 6 to skip forward a whole
message
- 76 to delete
message/restore
- 72 to play envelope (more
information)
- 86 go to specific message
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
REPLY TO MESSAGES – The following are easy ways to reply to the caller who left your message. (internal messages only)
To reply to a message from another Call Pilot User
Press
- 71 to reply without talking to the
caller
- 5 wait for tone to record
- # to end recording
- 79 to send message
To return a call
- Press 9
- Call Pilot will call the person who
left you a
message*.
To forward a copy of a message that you have
received
-Press - 73 enter mailbox
number followed
by # (you may enter a list of numbers OR a Distribution List number)
- ## after mailbox number(s)
- 5 to record an introduction
- # to end the introduction
- 79 to send message
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
EXPRESS MESSAGING -- Sending a message without having to log in or ring the telephone of the person you want to leave a message for.
EXPRESS MESSAGING INTERNAL EXTENSION NUMBER – 69931
EXPRESS MESSAGING EXTERNAL EXTENSION NUMBER – 656-9931
-
Dial the express messaging extension:
- Enter
mailbox number followed
by #
- Leave
message after record tone
- Hang up
when finished
(Return
to Top)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DIAL BY NAME
– Dial 69933 (off campus 656-9933)
If the individual’s extension is not known, however the name is, you
dial 69933 and it will prompt you for the spelling of the last name,
followed
by the 1st name. It will provide the caller with the name and extension
of the person and the system will dial the extension directly to
connect
the call.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~