How do you get computer help?


 Thank you for taking a couple of minutes to complete this survey!
UVM's Division of Computing and Information Technology would like to know how helpful and effective you've found the various resources that are available to you when you've had questions or trouble with computers.

Your survey answers are completely anonymous.

Once you've completed the survey, you'll have a chance to enter a drawing for a change to win a $5.00 gift certificate for Ben & Jerry's Homemade, downtown.


How often do you need computer help or support?





Of the many resources you may have consulted in the past year, how often did you use the ones listed below?

Frequently Occasionally Never
Friends
Helpline (656-2604)
Walk-in help at Microcomputer Services (211 Waterman Building)
UVM CIT Staff *
Other UVM Faculty or Staff
The help menu of the program I am using
CIT Web pages (http://www.uvm.edu/cit/)
Web search engines (ex. Google)
Other (specify below)
* CIT = Computing and Information Technology and includes staff from Academic Computing Services, Client Services, Microcomputer Services, Media Resources, Network Services



Of the many resources you may have consulted in the past year, how helpful was each in resolving your problem or answering your question?

Very helpful Somewhat helpful Not helpful Not used
Friends
Helpline (656-2604)
Walk-in help at Microcomputer Services (211 Waterman Building)
UVM CIT Staff
Other UVM Faculty or Staff
The help menu of the program I am using
CIT Web pages (http://www.uvm.edu/cit/)
Web search engines (ex. Google)
Other (if specified above)


How did you become aware of Computing and Information Technology's services?
On what days, and at what times, would you find the CIT HelpLine's services most useful?


On what days, at what times, and in what locations, would you find the CIT walk-in (in person) help most useful?

What education or publications would help you use computers and networks at UVM more effectively?


Where do you live?




What type of student are you?




Do you use your own computer?

What changes could be made to make computer support more accessible and useful to you?

Powered by SurveySolutions XP
CRM software