Summary of Program Integrity Rules
United States Department of Education Regulation 34 CFR 600.9, the “Program Integrity Rule,” was adopted to ensure that students have the opportunity to voice concerns relating to programs offered by postsecondary educational institutions authorized under Title IV of the Higher Education Act, as amended. The regulations require states to provide the opportunity for students to lodge the following types of complaints:
- Allegations of state consumer protection violations, including, but not limited to fraud and false advertising.
- Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated.
- Allegations regarding the quality of education or other accreditation requirements.
In compliance with Federal Program Integrity Rule, the University of Vermont (UVM) has listed multiple alternatives for individuals who wish to submit complaints regarding the above. UVM expects that any student complaint will be filed in accordance with any procedures currently in place at the institution before resolution is sought from a state agency or the university’s accreditation body. In the absence of a procedure, the complaint should be filed with the Office of the President for appropriate referral.
Recommended Content of Complaint
In order to facilitate effective response, initial complaints should include the complainant’s full name, address, and contact information, including email and telephone number. Complaints should specify enrollment status, i.e. whether the complainant is a current, former, or prospective student. The description of the complaint should include dates and college officials who were involved or have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. Last, the complainant should state what, if any, remedy is sought.