I can't log in to the Fleet Commander Online website - what do I do?

• After the Purchasing Card Team has created your Department Coordinator status with US Bank's fuel card program, you will receive two e-mails from Fleet Commander Online titled "New User Automated Email FCO."  One e-mail will contain your User ID and the other will provide a temporary password. Login with the User ID and temp password.  You will be prompted to create a new password.  Please contact US Bank at 1-800-987-6591 if login is unsuccessful.
• Website can be found at fleetcommanderonline.com

I'm locked out of the Fleet Commander Online, what do I do?

• Call Voyager Service Point Customer Service for assistance at 1-800-987-6591
• You may be required to answer some identifying questions.

I received an email from US Bank Voyager Fleet Program regarding decline of fuel card. For example, “Too many attempts by driver.” What should I do?

• Contact the PurCard Team and provide driver’s name and PIN number.
• The PurCard Team will contact US Bank to resolve the issue and will notify you of their response.
• Send to PurCard@uvm.edu

I need to add another coordinator to our department, what is the process?

• Please email the PurCard Team with the following information about the new coordinator:
  • Department name
  • Individual's name
  • Net ID
  • Email address
  • Campus address
  • Zip code
  • Phone number
• US Bank will send two emails to the coordinator titled “New User Automated Email FCO.” One email will contain their User ID and the other will provide a temporary password. Login with the User ID and temp password.  You will be prompted to create a new password.  Please contact US Bank at 1-800-987-6591 if login is unsuccessful.
• Website can be found at fleetcommandonline.com

I want to add, delete or transfer a vehicle - what do I do?

• Email the PurCard Team with the following information:
  • To add new vehicle:
    • Department name
    • Vehicle plate number
    • Vehicle ID number (VIN)
    • Make
    • Model
    • Year of vehicle
    • Allow 7-10 days for processing of card and delivery to the Disbursement Center.
  • To delete a vehicle:
    • Department name
    • Vehicle ID number
    • Plate number
    • Effective date
• Please note: Cards cannot be transferred from one department to another. The existing card will need to be canceled once new card is received for the new department (allow 7-10 business days for processing).

How long does it take to receive a vehicle fuel card once we submit the request?

• When the Disbursement PurCard team receive the email request from the department, every attempt is made to order the fuel card the same day or next business day.
• The PurCard Team will order the vehicle fuel card online.
• Please allow 7-10 business days for the US Bank Voyager Fleet Program to process and mail to the Disbursement Center.
• You will receive an email when Disbursement has received the card and it is available for pick-up.

I want to add, terminate or transfer a driver, what do I do?

• Email PurCard Team with the following information:
  • To add a new driver:
    • Department name
    • Driver name
    • Employee ID
    • To remove a driver:
    • Department name
    • Driver name
  • To transfer a driver:
    • Since the change of department for a driver requires approval from a different supervisor / department manager, the PurCard team will not transfer drivers within the US Bank Voyager software.
• Please note: The addition and removal of drivers are effective once the PurCard Team makes the change in the US Bank Voyager Fleet Program system. The PurCard Team will send you confirmation by e-mail.

What do I do with fuel receipts and cardholder agreement forms?

• There are a number of reports available that are useful for showing the best practice for reconciliation.
• Compare receipts to reports.  Review odometer readings for reasonableness.  Review fuel card usage for reasonableness.

I'm having issues pumping gas at a station after hours, what do I do?

• Call the Voyager Fleet Program at 1-800-987-6591. US Bank Voyager Fleet Program is open 24/7 and will assist you.

Is there a limit to how many times I can fill a vehicle in a day?

• Yes, there is a limit of three times per day.

Is there a limit of how many times I can try my PIN?

• Yes, there is a limit of PIN attempts.  You can call the contact phone number on the card for a PIN reset.

How do I use a fuel card at the pump for gas cans?

• The Disbursement PurCard team can order a fuel card to be used to fill gas cans and other small equipment.  The card will not require an odometer reading.

What do I do with fuel receipts and cardholder agreement forms?

• The fuel receipts and cardholder agreement forms are the responsibility of the Department Coordinator.  They should be maintained by the department and available upon request or review, for seven years (this can be stored electronically).